Service Technician

Join CBX Solutions

Build your career where you matter. Join CBX Solutions, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you'll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why work with us? We're committed to your success, personally and professionally. You'll have access to:

• Comprehensive benefits: health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-life balance: generous paid time off for rest, family, and self-care.
• Career growth: you'll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive culture: innovation, creativity, and teamwork are at the heart of everything we do.

Service Technician Responsibilities

The service technician will be responsible for the repair and maintenance of component cable, category cable, fiber, wireless access points, cameras, access control devices, and other low voltage cabling and devices with or without direct onsite supervision.

Essential functions include:

• Install, service, troubleshoot, and maintain electronic security systems including access control, video surveillance, intrusion detection, intercom, and visitor management systems.
• Install, service, and maintain access control devices including card readers, controllers, door contacts, request-to-exit devices, locks, electric strikes, magnetic locks, and other electrified door hardware.
• Install, service, and maintain IP and analog video surveillance systems including fixed, panoramic, PTZ, thermal, and specialty cameras.
• Diagnose and resolve hardware, software, network, and communication issues affecting security systems.
• Install, terminate, test, and certify low-voltage cabling including Cat5e, Cat6, composite, fiber optic, and associated pathway systems.
• Configure, troubleshoot, and support network-connected security devices including switches, PoE equipment, servers, and workstations.
• Perform preventative maintenance inspections and system health assessments.
• Assist with software upgrades, firmware updates, database maintenance, and system migrations.
• Document service activities, troubleshooting steps, and corrective actions through service management platforms.
• Maintain company-owned vehicles, tools, equipment, and inventory.
• Work collaboratively with customers, project managers, programmers, engineers, and fellow technicians to deliver high-quality service.
• Observe all company safety policies, industry standards, and best practices.
• Participate in after-hours support, emergency service calls, and on-call rotations as required.
• Perform other duties as assigned.
• Demonstrate a strong willingness to learn new technologies and continuously develop technical skills.

Minimum Qualifications

Minimum of 4 years of experience in the physical security, low-voltage, IT, networking, electronics, or related technical field preferred. Experience installing, servicing, and troubleshooting security systems including access control, video surveillance, intrusion detection, and intercom systems. Familiarity with manufacturers such as Genetec, Open Options, ACRE, Software House, LenelS2, Avigilon, Milestone, Hanwha, Axis, Verkada, Bosch, DMP, Aiphone, 2N, OpenPath, or similar platforms is preferred. Basic understanding of IP networking, VLANs, switches, TCP/IP communications, and PoE technologies. High school diploma or equivalent required; technical school or industry certifications preferred. Valid driver's license with acceptable driving record. Must be at least 21 years of age to operate company vehicles. Ability to successfully pass a background check and drug screening.

Knowledge, Skills and Abilities

Ability to read blueprints, floor plans, wiring diagrams, schematics, and construction documents. Proficient in the use of hand tools, power tools, test equipment, measuring devices, and troubleshooting instruments. Strong troubleshooting and problem-solving skills with the ability to diagnose complex system issues. Excellent written and verbal communication skills with the ability to communicate professionally with customers and team members. Ability to manage multiple priorities while maintaining attention to detail and quality workmanship. Comfortable working independently and as part of a team. Willing and able to work flexible schedules including nights, weekends, holidays, and overnight travel when required to support customer needs. Ability to safely work at heights utilizing ladders, lifts, scaffolding, and aerial work platforms. Ability to lift and carry equipment weighing up to 50 pounds. Professional appearance and customer-focused attitude. Strong organizational, documentation, and time-management skills. Demonstrated commitment to safety, quality, and continuous learning.

Physical Demands

This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.

Work Environment

This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Cook & Boardman Group, LLC