Global Remote Customer Service Manager - Lead 50+ Team & CX

ParcelHero

ParcelHero is a remote-first, high-growth tech business expanding into the US and Europe. We seek a Customer Service Manager to lead team leaders and a 50-strong remote team, drive service quality, and elevate the experience for both consumer and business customers as we scale globally.

You will drive cross‑department collaboration, optimise processes, and evolve our service to meet expanding enterprise needs, with a strong emphasis on metrics and customer satisfaction.

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Vacancy posted 3 days ago

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