Teller Supervisor

Job Description

Job Description

United Community Bank is in search of a Teller Supervisor. This position supervises teller activities, staff development, training and scheduling; maintains records of vault and teller cash balances and the overall daily activities of the teller staff.

Essential Duties and Responsibilities:

• Supervise teller staff
• Perform normal teller duties on a daily basis
• Provide on the job training for teller staff
• Monitor teller staff to ensure compliance with procedures and policies (specifically Reg. CC training)
• Issue written and oral instructions on teller operations as necessary
• Assist teller staff in locating cash discrepancies, managing unusual transactions, and answering customer questions when required
• Assign additional daily tasks to the teller staff
• Ensure all teller stations are properly stocked, secured and maintained
• Recommend hiring, discipline, promotion, transfers and termination of teller staff as necessary
• Conduct regular staff meetings to review problems, policies, procedures and updates
• Balance cash vault daily (dual control)
• Maintain reports documenting cash outages, balances, timecards, and daily cash recaps
• Perform monthly audits of all teller stations
• Monthly balancing of license plate stickers and savings bonds
• Order and ship currency and coin weekly
• Oversee the maintenance and balancing of the ATM machine
• Oversee the timely processing of all proof work
• Communicate teller activities to management when necessary
• Ensure all tellers are complying and up to date with banker training online
• Prepare performance evaluations, written warnings, recommendation for increase and encourages staff development
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• File CTR's
• Prepare schedule
• Other related duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent
• Minimum of three-years of teller experience preferred, or prior supervisory experience preferred

Supervisory Responsibilities:

• Teller Staff

Additional Requirements:

• Strong sales-oriented customer service skills
• Previous customer service skills preferred
• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• General knowledge of bank procedures and how they apply to other areas of the bank

Attendance Requirements:

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to count money and key in transactions
• The employee may occasionally lift and/or move up to 40 pounds