Customer Support Specialist

Job Description

Job Description

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This position has the flexibility to office at any of our current Border Bank locations in Fargo, North Dakota, or Badger, Baudette, Clearbrook, Coon Rapids, Greenbush, International Falls, Middle River, Roseau, or Thief River Falls, Minnesota.The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive customer experience.Customer Support Specialist Key ResponsibilitiesProvide exceptional service to internal and external customers in an accurate, courteous, and customer-focused manner.Respond to customer inquiries through voice, email, and other communication channels as needed.Listen actively, ask thoughtful questions, and communicate clearly and professionally.Maintain knowledge of Border Bank products, services, procedures, and general information to assist customers effectively.Work to resolve customer requests or concerns at the first point of contact whenever possible.Take ownership of customer interactions and follow through to a positive resolution.Use sound judgment, problem-solving skills, and available resources to address customer needs.Protect the security and confidentiality of bank, customer, and employee information by following established verification standards.Navigate multiple systems, screens, and tools while assisting customers.Demonstrate flexibility with scheduling, including possible evenings and weekends.Represent Border Bank positively in customer, employee, and community interactions.Support other bank activities as needed as part of the broader team.Customer Support Specialist QualificationsHigh school diploma or equivalent required.Previous customer service and/or banking experience preferred.Strong written and verbal communication skills.Ability to remain composed and adaptable in a fast-paced, customer-focused environment.Excellent attention to detail and accuracy.Strong problem-solving and time management skills.Ability to maintain confidentiality and demonstrate professionalism.Comfortable using multiple computer systems and tools.ScheduleShifts are scheduled Monday through Friday between 8:00am and 6:00pm, with rotating Saturday shifts from 8:00am to noon. Saturday shifts are paid at double time!Border Bank Employee BenefitsBorder Bank offers a comprehensive benefits package designed to support your health, financial well-being, and work life balance: Paid Time Off & Paid HolidaysHealth, Dental & Vision InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)401(k) with Employer MatchBank‑Paid Life Insurance & Long‑Term DisabilitySupplemental insurance options (Accidental Injury, Heart & Stroke, Cancer, Intensive Care, Hospital Indemnity, Critical Illness, Life, and Short Term Disability Insurance)Employee Assistance Programs (EAP)Wellness DollarsEducation AssistanceThis role is ideal for someone who enjoys helping others, communicates clearly, and takes pride in providing accurate, courteous, and timely service to both internal and external customers. Take the next step in your career with Border Bank - apply today.

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