Service Desk Analyst

Get AI-powered advice on this job and more exclusive features. Milestone Technologies, Inc. provided pay range This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $22.00/hr Direct message the job poster from Milestone Technologies, Inc. Senior Talent Acquisition Partner at Milestone Technologies 3-Month Contract (W2 Only - No C2C and No Visa Sponsorship) 100% Remote (PST/CST Candidates) Pay up to $22/hr. Schedule: Sunday - Thursday, 7AM to 4PM PST Must have experience/comfort with a busy call center/high volume help desk environment (60+ calls a day) Must have A+ communications, friendly, flexible with shifting assignments as needed Job Purpose: Level 1 support is the first tier of support, provided by Service Desk Analyst Level 1 with the least experience, lower understanding of technical issues, and limited access to resources. Essential Job Functions: Respond to telephone, email and Service Now requests Creates and tracks incidents and requests to ensure timely resolution Escalate issues to the appropriate group Support Aptos retail POS system and Retail Devices Solve everyday problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup. Level 1 support teams solve user problems by following standard operating procedures through Knowledge Bases. If no solutions are available per the training and instructions, Level 1 personnel forward the Incident/Request to Level 2 support. Job Requirements: Experience with Aptos retail point of sale system Must have the ability to focus and make quick sound decisions Must be able to work independently and/or in a group environment Must be a quick learner by documenting and taking notes Must be organized and detail oriented Work on a rotational after-hour on-call schedule Available on the weekends Must possess top notch customer service Must have excellent communication skills, work ethic, punctual, reliable and have a desire to excel Must have a solid understanding of networking Proficiency with Windows 10 and Mac OSX Experience managing accounts in Active Directory Education & Experience: AS degree or higher or proven years of experience 2 years of Service Desk or Desktop Support experience Compensation: The estimated pay range for this position is USD $20.00 - $22.00/hr and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x Inferred from the description for this job Medical insurance Vision insurance Get notified about new Service Desk Analyst jobs in United States . Service Desk Analyst - Remote - Monday-Friday 7AM-4PM EST Kansas City Metropolitan Area $17.00-$22.00 6 days ago Service Desk Analyst - Remote, US - Monday-Friday 9:00am-6:00pm EST New York, NY $50,000.00-$60,000.00 8 hours ago Technical Support Specialist Level 1 - (Remote US or Canada) United States $90,000.00-$100,000.00 1 month ago Service Desk Analyst - Remote - 2nd & 3rd Shift Chicago, IL $36,000.00-$39,000.00 5 months ago United States $50,000.00-$60,000.00 1 week ago United States $47,000.00-$56,000.00 1 month ago Service Desk Analyst- Active Directory Expert Technical Support - Part Time Fully Remote We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr