Service Desk Analyst
$20 - $22 per hourMilestone Technologies
Get AI-powered advice on this job and more exclusive features. Milestone Technologies, Inc. provided pay range This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $22.00/hr Direct message the job poster from Milestone Technologies, Inc. Senior Talent Acquisition Partner at Milestone Technologies 3-Month Contract (W2 Only - No C2C and No Visa Sponsorship) 100% Remote (PST/CST Candidates) Pay up to $22/hr. Schedule: Sunday - Thursday, 7AM to 4PM PST Must have experience/comfort with a busy call center/high volume help desk environment (60+ calls a day) Must have A+ communications, friendly, flexible with shifting assignments as needed Job Purpose: Level 1 support is the first tier of support, provided by Service Desk Analyst Level 1 with the least experience, lower understanding of technical issues, and limited access to resources. Essential Job Functions: Respond to telephone, email and Service Now requests Creates and tracks incidents and requests to ensure timely resolution Escalate issues to the appropriate group Support Aptos retail POS system and Retail Devices Solve everyday problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup. Level 1 support teams solve user problems by following standard operating procedures through Knowledge Bases. If no solutions are available per the training and instructions, Level 1 personnel forward the Incident/Request to Level 2 support. Job Requirements: Experience with Aptos retail point of sale system Must have the ability to focus and make quick sound decisions Must be able to work independently and/or in a group environment Must be a quick learner by documenting and taking notes Must be organized and detail oriented Work on a rotational after-hour on-call schedule Available on the weekends Must possess top notch customer service Must have excellent communication skills, work ethic, punctual, reliable and have a desire to excel Must have a solid understanding of networking Proficiency with Windows 10 and Mac OSX Experience managing accounts in Active Directory Education & Experience: AS degree or higher or proven years of experience 2 years of Service Desk or Desktop Support experience Compensation: The estimated pay range for this position is USD $20.00 - $22.00/hr and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x Inferred from the description for this job Medical insurance Vision insurance Get notified about new Service Desk Analyst jobs in United States . Service Desk Analyst - Remote - Monday-Friday 7AM-4PM EST Kansas City Metropolitan Area $17.00-$22.00 6 days ago Service Desk Analyst - Remote, US - Monday-Friday 9:00am-6:00pm EST New York, NY $50,000.00-$60,000.00 8 hours ago Technical Support Specialist Level 1 - (Remote US or Canada) United States $90,000.00-$100,000.00 1 month ago Service Desk Analyst - Remote - 2nd & 3rd Shift Chicago, IL $36,000.00-$39,000.00 5 months ago United States $50,000.00-$60,000.00 1 week ago United States $47,000.00-$56,000.00 1 month ago Service Desk Analyst- Active Directory Expert Technical Support - Part Time Fully Remote We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$60k - $80k
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new... ...Planning Parental Leave Program Culture of Learning & Development Service Recognition Programs About BrainStation BrainStation is a...SuggestedFull timeWork at office$60k - $80k
...who are lifelong learners. About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets... ...Parental Leave Program Culture of Learning & Development Service Recognition Programs Bonus Points: Have you taken any...SuggestedFull timeWork at office- Role Overview The Analyst, Service Desk Technician will deliver excellent technical support with a high degree of customer satisfaction, timeliness, accuracy, and consistency. This individual will work with the Revantage Service Desk customers to provide solutions to problems...SuggestedWork experience placementSummer workLocal areaRemote work
Revantage
New York, NY2 days ago - ...Ave 3rd Floor, Brooklyn, NY 11223, USA Job Description Position Overview We are seeking a proactive and customer-focused IT Service Desk Analyst to join our IT support team. The ideal candidate will have excellent communication skills, a strong technical aptitude, and...SuggestedWork at office
Girlingny
New York, NY6 hours ago $33.23 - $41.54 per hour
...and engineering specific applications and act as an application owner between end users, otherITand application vendors. Monitor Service Desk for tickets, monitor back upsystem, provide daily reports, file restores. Consults users to determine present and future needs....SuggestedHourly payFor contractorsWork experience placementWork at officeLocal areaRemote workWorldwideFlexible hoursCannonDesign
New York, NY5 days ago$40k - $45k
...Job Title Service Desk Analyst I Company L.E.K. Consulting Location New York, NY (Hybrid work model available) Job Overview The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager...Permanent employmentFull timeRemote workL.E.K. Consulting
New York, NY7 hours ago- ...drive innovation and shape the future of digital solutions. We are actively seeking qualified candidates to fill the role of Service Desk Analyst for a U.S. International Development Financial Corporation program. Job Summary The Service Desk Analyst will provide a...Remote work
Dfuse Technologies
New York, NY7 hours ago - ...Great Day Improvements is seeking an IT Service Desk Analyst II at our Somerset, NJ site. You will resolve complex incidents, provide advanced technical support, and mentor Tier I staff to improve service delivery. You will troubleshoot Windows, Microsoft 365, and enterprise...Remote work
Great Day Improvements
New York, NY6 hours ago - ...Key Responsibilities Manage L1 and L1.5 incidents and service requests from intake to resolution. Provide first-contact resolution for end-user issues where possible. Act as SPOC for service desk activities including incidents, problems, and requests. Receive, prioritize...Shift work
VeriiPro
New York, NY5 days ago - ...Senior Service Desk Analyst - Remote, United States Available Shifts Monday-Friday 8:00am-5:00pm EST Monday-Friday 11:00am-8:00pm EST Responsibilities Provide white-glove, End User Service Desk Support via phone, email, SMS, and chat. Manage an open ticket queue including...Work at officeLocal areaRemote workMonday to FridayShift work
SlipStream I.T. Inc
New York, NY7 hours ago - ...Job Summary A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams...Part timeCasual workRemote workFlexible hours
Abacus Group
New York, NY7 hours ago $29 per hour
*Description* The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees issues...Full timeContract workTemporary workTraineeshipLocal areaRemote workShift workWeekend workTEKsystems
New York, NY5 days ago$25 - $29 per hour
...Job Description IT Analyst for Service Desk Reporting to the IT Support Manager, the Support Analyst is a customer service and front-line technical support professional that performs intake on student, faculty and staff IT issues, as well as assisting with other duties...Work at officeRemote workBarnard College
New York, NY7 hours ago$28.85 - $36.06 per hour
...hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics... ...collectibles experience for fans, partners, and creators. Service Desk Analyst I - Technical Services As a Service Desk Analyst I in...Full timeWork experience placementWork at office- Overview The Service Desk Analyst will serve as front‑line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e‑mail message queues, and auto‑triggered request queues during...
$75.9k - $106.43k
...Interact with the Application, Application Development & Data Services, and Infrastructure teams based in the Corporate office to resolve... ...is required. A BA/BS preferred. A minimum of 3 year's service desk support experience in a Microsoft environment. Excellent working...For contractorsWork at officeLocal areaRemote workFlexible hours$25 - $36 per hour
Great Day Improvements - IT Service Desk Analyst II (Onsite - Somerset, New Jersey) Job Location Leafguard Corporate, 1100 Randolph Rd, Somerset, New Jersey, 08873, United States Position Note This is a Great Day Improvements position based at the Leafguard Corporate...Hourly payPermanent employmentRemote work$40 - $45 per hour
...Description The Analyst will provide technical and application support for the largest healthcare... ...on-going support at level 2. Skills Help desk, Help desk support, Active directory,... ...industry leader in Full-Stack Technology Services, Talent Services, and real-world...Contract workTemporary workRemote workNight shiftWeekend workTEKsystems
New York, NY6 hours ago$64k - $100k
...covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave... ...consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising...Full timeWork at officeLocal areaFlexible hoursShift work- ...freedom to explore ideas and impact the roadmap and vision of our company. About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and...Full timeWork at officeWork from homeFlexible hours
- ...administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers...Full timeWork at officeRemote workRelocationFlexible hours
- ...) Job Description We are seeking an experienced Business Analyst with a strong background in Data Engineering and Data Warehousing... .../Scrum environments. Understanding of API integrations, web services, and data exchange mechanisms. Exposure to Big Data...Full timeLocal area
- ...company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Maintain computer hardware in working order Set up employee workstations (computers...Full timeLocal area
$28 - $30 per hour
...internal users and troubleshoot various technical issues. Ideal candidates should be experienced in IT support, possess strong customer service skills, and have basic knowledge of Windows and Mac environments. This is a contract position with a competitive pay range of $28.0...Contract workPhaxis
New York, NY3 days ago- ...North Texas Custom Roofing and Construct is seeking a Help Desk Specialist to be the first point of contact for employees and customers, delivering prompt and professional technical assistance across phone, email, chat, and remote tools. You will troubleshoot hardware...Remote work
North Texas Custom Roofing and Construct
New York, NY3 days ago - ...North Texas Custom Roofing and Construct in New York, NY seeks a Help Desk Specialist to be the first point of contact for employees and customers, delivering prompt, professional support across phone, email, live chat, and remote tools. You will troubleshoot hardware...Remote work
Barefoot Student
New York, NY2 days ago - ...Customer Support & Troubleshooting: Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors)....Full timeRemote workShift workWeekend work
Pavago
New York, NY7 hours ago - You are viewing a preview of this job. Log in or register to view more details about this job. We are looking for a hands‑on IT Support Specialist to support daily IT operations across our New Jersey and Philadelphia locations. This role focuses on keeping systems, devices...Part timeInternshipWork at office
Austin Community College
New York, NY2 days ago - ...Job Details Title: IT Help Desk Technician - Level 2 Location: New York, NY (ONSITE) About Us Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous...Full timeWorldwideVisa sponsorship
Austin Community College
New York, NY2 days ago $20 - $24 per hour
...A leading IT services provider is seeking a remote Service Desk Technician for a long-term contract. This role involves providing technical assistance and support for employees, ensuring the resolution of time-sensitive IT incidents. Responsibilities include managing...Hourly payLong term contractRemote workShift workPomeroy
New York, NY7 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
- technical assistant New York, NY
- work from home technical support specialist New York, NY
- oracle technical analyst New York, NY
- end user support technician New York, NY
- help desk technical support New York, NY
- technical support assistant New York, NY
- entry level support technician New York, NY
- tech assistant New York, NY
- remote support technician New York, NY
- application support technician New York, NY