Senior Director of Employee Experience

About the Company Some HR leadership roles focus on programs. This one focuses on transformation at scale. We’re partnered with a large, highly matrixed organization undergoing a major evolution in how employee experience, service delivery, and people operations are designed across the enterprise. The organization is investing heavily in modernizing HR delivery models, improving employee journeys, and creating more connected, scalable experiences for leaders and employees alike. This is an environment where collaboration, innovation, operational discipline, and continuous improvement are expected—not optional. And this role sits directly at the center of that transformation. About the Role As the Sr. Director of Employee Experience, you’ll lead multiple employee journey teams alongside a team of HR Liaisons responsible for improving how employees and leaders experience HR across the organization. This role combines strategic leadership, operational execution, organizational transformation, and service design. You’ll be responsible for driving alignment across journey teams, improving cross-functional collaboration, modernizing employee experiences, and helping leadership teams create scalable, high-impact people programs that improve engagement and operational effectiveness. This is not a traditional HR operations role. You’ll be expected to influence enterprise stakeholders, drive continuous improvement initiatives, modernize service delivery models, and help shape the future of employee experience across a highly complex organization. Responsibilities Employee Experience & Organizational Strategy Lead multiple employee journey teams and HR Liaison functions across the organization Build collaborative partnerships across HR functions to improve employee and leader experiences Design and deliver scalable, inclusive, and high-quality employee journey strategies Improve how HR services are delivered across the enterprise through modernization and operational alignment Translate business needs into practical, scalable people solutions This organization is looking for someone who understands that employee experience is operational—not theoretical. Leadership, Team Development & Organizational Alignment Lead, coach, and develop Journey Owners, HR Liaisons, and broader employee experience teams Build a culture centered around accountability, collaboration, innovation, and service excellence Drive alignment across highly matrixed stakeholder groups and HR functions Help teams operate more effectively within fast-moving and evolving business environments Foster a collective ownership mindset across programs and initiatives You’ll be expected to create clarity and alignment in environments where priorities and needs are constantly evolving. Process Improvement & Operational Excellence Redesign employee-facing processes to improve efficiency, scalability, and experience quality Lead continuous improvement initiatives across HR operations and employee services Drive innovation through technology-enabled service models and repeatable operational frameworks Use workforce, service, and operational data to inform strategic decision-making Help modernize how HR delivers support across the organization Execution and adoption matter just as much as strategy in this role. Financial & Strategic Planning Oversee budgets and resource allocation across projects and operational initiatives Build business cases to support investments, modernization efforts, and organizational initiatives Conduct cost-benefit analyses and support ROI-focused decision-making Partner with leadership teams to prioritize investments and operational resources effectively This role requires someone who can connect employee experience strategy directly to business performance and operational outcomes. Qualifications Bachelor’s degree required 12+ years of progressive experience within HR, employee experience, people operations, or employee services environments 5+ years of leadership experience managing teams and large-scale initiatives Strong experience delivering people programs and operational HR solutions Proven background redesigning processes and leading continuous improvement initiatives Strong executive communication and stakeholder influence capabilities Data-driven decision-making experience with strong analytical skills Experience operating within highly matrixed and fast-changing environments Strong service orientation with a customer-focused mindset Ability to balance strategic thinking with operational execution Experience leveraging technology and scalable workflows to improve employee experience Six Sigma certification preferred Compensation & Benefits Compensation range: $142,000 – $275,000 Comprehensive leadership-level compensation package inclusive of bonus opportunities, benefits, and long-term growth potential. Let’s Talk If you’re looking for a leadership role where employee experience, operational transformation, and enterprise strategy all intersect—this is worth a conversation. Confidential inquiries welcome. Apply online. #J-18808-Ljbffr