Lead Food Service Worker - SF1

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule: 6:30am-3pm, Saturday and Sunday.

Job Summary
Summary
Schedule: 6:30am-3pm, Saturday and Sunday. The Lead Food Service Worker performs a variety of functions related to the safe assembly, distribution and service of food for Hospital patients, visitors and staff.

Does this position require Patient Care?
No

Essential Functions
-Attends department meetings, monthly in-services, training classes, etc., as assigned.


-Anticipates and meets customer needs; takes appropriate steps to rectify issues.


-Maintains cleanliness of work areas and equipment. Regularly works on sanitation projects assigned by manager.


-Demonstrates a positive and friendly attitude.


-Adheres to all HACCP standards.


-Alerts supervisor to any concerns, discrepancies, product shortages, etc.


-Actively supports and upholds department goals to maintain or improve operations and customer satisfaction and drive Press Ganey satisfaction scores.


-Sets up and stocks food station for meal service. Assembles, delivers and/or retrieves patient meal trays. Prepares food items for trayline.


-Position may include operating dish machine, trash compactor, mopping floors.


-Serves as primary trainer of new employees as well as cross-training of fellow employees.


-Acts as a mentor to new hires: supporting their training and development, assessing their learning gaps, offering guidance, and providing feedback to the management team during the new hire probationary period.


-Serves as an ambassador or champion for department and hospital initiatives.


-Actively participates in and supports department Lean initiatives and submits cost-saving and time-saving ideas.


-Leads by example and displays initiative in assisting coworkers.


Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Servsafe Food Handlers Certification - Servsafe National Restaurant Association preferred

Experience
A minimum of two years experience with room service dining. required A minimum of one year experience at BWFH as a Food Service Worker required

Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Must be able to read menu items in English (exception is the pot-washer position).
- Must be able to communicate in English (exception is the pot-washer position).
- Must be able to juggle multiple tasks in a fast-paced environment.
- Work requires ability to push trucks and carts with food and supplies.
- Must be proficient in all trayline and room service positions.
- Has demonstrated good rapport with nursing.
- Performance Appraisals indicate consistent, high performance; with top scores in the I-CARE Standards.
- Has not been in a disciplinary process and has no patient complaints regarding service.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)

• Walking Frequently (34-66%)

• Sitting Occasionally (3-33%)

• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)

• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)

• Pushing Occasionally (3-33%)

• Pulling Occasionally (3-33%)

• Climbing Occasionally (3-33%)

• Balancing Frequently (34-66%)

• Stooping Occasionally (3-33%)

• Kneeling Occasionally (3-33%)

• Crouching Occasionally (3-33%)

• Crawling Occasionally (3-33%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Frequently (34-66%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

16

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$18.33 - $27.24/Hourly

Grade
SF1120

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.