Pre-Owned Sales Manager

Job Title

Job Description

Essential Functions:

• Lead, coach, and develop a team of Pre-Owned Sales Consultants to consistently exceed sales and customer satisfaction goals.
• Drive monthly, quarterly, and annual sales, gross profit, volume, and CSI objectives.
• Desk deals and structure transactions to maximize profitability while maintaining a premium customer experience.
• Work closely with the General Sales Manager to develop pricing, inventory acquisition, and merchandising strategies.
• Analyze inventory aging, market trends, and competitive pricing to optimize vehicle turn and profitability.
• Manage daily sales activities including appointments, floor traffic, CRM follow-up, and sales process compliance.
• Ensure all customers receive a first-class luxury buying experience that aligns with Mercedes-Benz standards.
• Recruit, train, mentor, and retain top-performing sales professionals.
• Monitor salesperson performance through coaching, accountability, and performance reviews.
• Partner with the Finance Department to maximize product penetration while maintaining compliance.
• Maintain knowledge of lender programs, manufacturer incentives, and dealership promotions.
• Ensure compliance with all federal, state, dealership, and manufacturer regulations.
• Foster a positive, high-performance culture built on professionalism, integrity, and accountability.

• Other Duties: Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

Minimum Qualifications/Skills:

• Minimum 3-5 years of automotive sales management experience within a franchised dealership.
• Current or recent experience managing a Pre-Owned/Used Vehicle Sales Department is required.
• Luxury automotive dealership experience (Mercedes-Benz, BMW, Lexus, Audi, Porsche, Land Rover, Cadillac, Acura, Infiniti, etc.) is strongly preferred.
• Demonstrated history of consistently achieving or exceeding sales and profitability goals.
• Proven ability to lead, motivate, and develop high-performing sales teams.
• Strong experience desking deals and managing inventory performance.
• Extensive knowledge of CRM systems, dealership operations, and automotive financing.

Supervisory Responsibilities:

This role has supervisory responsibilities

Work Environment:

This job operates in a professional office environment with frequent travel between dealership locations and local offices. This role routinely uses standard office equipment such as computers, phones, printers.

Physical Demands:

• Must be able to lift up to 10 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Requires standing for extended period with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance
• May requires some driving and typing. Required to have visual acuity to operate motor vehicles
• Requires excellent visual acuity and manual dexterity

Benefits:

• Medical Insurance plans tailored to salary and wage levels
• Dental and Vision Insurance
• Paid Parental Leave
• 401(k) with matching
• Disability Insurance, Pet Insurance, Group Life Insurance
• Flexible Spending Accounts
• Critical Illness, Accident, and Hospital Indemnity Supplemental Coverage
• Voluntary life and ADD coverage
• Short-term Disability and Long-term Disability
• Competitive Pay Plans
• Paid time off and Paid Holidays
• Employee discounts on vehicle purchases and service
• Growth opportunities
• Annual company events and family-friendly celebrations

Affirmative Action/EEO Statement:

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.