Service Technician III - HVAC

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startupinto one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH managesover 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by FortuneMagazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplacesfor Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!Position Summary:The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single-family homes. Additional residential maintenance and repairs are required as neededEssential Functions:Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential.Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:Electrical, plumbing and HVAC systemsElectrical, plumbing and HVAC systemsAppliancesWater irrigation systemsStairs, gates, fences, patios, railingsTile, carpet, and flooringRoofing, gutters, fastenersInterior/exterior lights and ceiling fansFireplaces and Gas fixturesShutters, doors, cabinets, windows, sliding glass doors and locksLeaksDrywall and PaintingPool areas, tile, hot tub/spa, pool furnitureOther Service areas as required.Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.Report all major repairs or replacements prior to any expenditure of funds.Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition.Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)Ensures all workplace safety standards and practices are upheldCompletes service requests in a professional timely manner.Maintains regular attendance and excellent punctuality.All other duties assigned.QualificationsHigh school diploma or equivalent requiredMinimum of 5 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)Technical College or Trade Program with HVAC Certification is preferredEPA Certification RequiredMinimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.Experience repairing all makes & models of residential appliances in customers’ homes preferredAbility to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferredAbility to install all makes & models of residential appliances preferredRequired equipment - Employee must have their own basic tools required to perform ongoing service in residential environment.Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (i.e., ladders, hot water heaters, appliances, etc.)Must possess valid driver’s license in the working stateAvailable for on-call Service, weekends and evenings as neededPrevious experience in either the single-family or multi-family rental industry preferredMust possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.Ability to interact with residents, and vendors/contractors tactfully and professionally.Strong organizational skills, communication and “people skills”.Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease.Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).Honest, ethical and handles things in confidential manner.Pay Range:$30.00 - $38.00BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. #J-18808-Ljbffr BH Management