AI Customer Success (Insurance Sector)

AI Customer Success Manager (Insurance Sector)

$80,000–$120,000 + Equity + Relocation + PTO + Medical + Progression to Leadership

Miami, FL – Onsite

Are you building AI agents with tools like OpenClaw, LangChain, Claude, or Cursor and looking to combine that passion with a customer-facing role where you'll own end-to-end AI agent delivery for enterprise insurance clients?

This is an opportunity to join a rapidly scaling, AI-native company that is helping define what the mainstream agentic AI market looks like. You'll work alongside exceptional talent on genuinely exciting, high-impact projects while becoming a key player within the insurance vertical.

Our client is quickly becoming one of the go-to companies in the agentic AI space, pushing the boundaries of what's possible as AI agents move into the enterprise mainstream. Following significant growth across multiple industries, they are now looking for ambitious, AI-passionate individuals to join their mission in sunny Miami.

You'll own the end-to-end delivery of AI voice agents for enterprise clients, partnering directly with key stakeholders to understand their processes, design and build intelligent agents, and continuously optimize performance. From refining prompts and deploying updates to presenting performance insights and business outcomes, you'll play a critical role in ensuring an exceptional client experience.

This is the perfect opportunity for someone looking to accelerate their career at the forefront of AI while gaining ownership, visibility, and progression within a company making major inroads into the enterprise AI market.

The Person (Must Have):

• Experience building and deploying AI agents using tools such as OpenClaw, LangChain, Claude, Cursor, or similar platforms
• Strong communication, presentation, and stakeholder management skills
• Background in Customer Success, Consulting, Account Management, Solutions Engineering, or a similar client-facing role
• Excited by the opportunity to combine hands-on AI development with enterprise customer engagement
• Passionate about working at the cutting edge of Agentic AI within a fast-growing company
• Happy to work fully onsite in Miami

The Position:

• Own end-to-end AI voice agent delivery for enterprise insurance clients
• Partner with stakeholders to understand outreach processes, call flows, and business objectives
• Design, build, and deploy AI agents that replicate and optimize customer calling processes
• Continuously improve agent performance by reviewing call outputs, refining prompts, and deploying enhancements
• Monitor analytics, performance data, and business outcomes, presenting insights and recommendations directly to clients
• Become a trusted advisor to customers while helping drive AI adoption and measurable business impact