Care Consultant - Remote Nationwide

Job Overview Full‑time, Monday – Friday. Employees are required to work any 8‑hour shift between 8:00 AM and 5:00 PM. Telecommuting is allowed from any location within the U.S. Primary Responsibilities The CARE Consultant is the primary day‑to‑day service contact for all medical management and care‑related products for a large book of business. Understand and manage customer expectations and service needs by building and maintaining positive relationships (both internal and external) and delivering quality service to enhance UHC’s reputation in the industry. Manage ongoing customer relationships and service delivery to a large book of business of approximately 130 customers. Act as the outward‑facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Build relationships with employer/group clients (not individual members) and serve as the primary point of contact for overall and day‑to‑day CARE (medical management) service issues. Represent the client internally and coordinate with other functions to implement client systems, complete projects, and address ongoing service needs. Work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management to the customer base. Generally, work is self‑directed and not prescribed. Work with less structured, more complex issues. Serve as a resource to others. Required Qualifications High School Diploma or GED. 5+ years of experience in the healthcare industry. 5+ years of experience working directly with customers, providers, or in a healthcare setting. Intermediate proficiency with Microsoft Word, Excel, and Outlook. Ability to travel up to 25% of the time (Domestic). Preferred Qualifications Additional experience in insurance, healthcare administration, nursing, or a related field such as wellness programs. Experience with medical management products and data analytics. Experience with Aerial (highly preferred). Knowledge of medical terminology. Excellent presentation abilities, including proficiency in creating PowerPoint slides and delivering presentations to various audiences. Preference for candidates residing in Wisconsin or Minnesota. Telecommuting Requirements Ability to keep all company‑sensitive documents secure (if applicable). Required to have a dedicated work area that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high‑speed internet connection or leverage an existing high‑speed internet service. Soft Skills Experience creating presentations and presenting to groups. Demonstrated high integrity and ethical behavior, and compliance with applicable laws, regulations, and policies. Proven excellent verbal and written communication. All telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits and Compensation Pay is based on several factors including local labor markets, education, work experience, certifications, and more. The salary range for this role is $72,800 to $130,000 annually for full‑time employment. Benefits include a comprehensive package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility requirements). Payment complies with all applicable minimum wage laws. Drug‑Free Workplace Policy UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. Equal Employment Opportunity UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr UnitedHealthcare