IT Operations Specialist

Job Description

Job Description

About Middle River Power

Middle River Power (MRP) is a private equity-sponsored platform specializing in the investment and asset management of U.S. power generation facilities. With over 8GW of natural gas, coal, battery storage, and solar facilities across multiple states, the company focuses on safe, reliable, and efficient power plant operations. MRP’s executive team collectively brings over 120 years of expertise in energy management and power generation, collaborating closely with plant personnel and industry professionals. MRP applies a data-driven approach to investment and operational decisions, considering key factors such as regulatory changes and resource planning. Learn more at middleriverpower.com.

At MRP, we believe that experienced leadership, capable emerging talent, and strong partnerships enable us to deliver innovative, outsized solutions in the energy sector. This framework ensures every hire strengthens our culture of curiosity, collaboration, and commitment while maintaining the speed and flexibility our business demands.

The Behaviors We Hire For

Our business thrives on a set of behaviors that allow our team-based culture to reach high standards and build on one another’s strengths. MRP is a PE-backed environment that requires operating at pace, calculated risk-taking, and creative problem-solving. The people we hire must excel not only in their technical domain but also embody the behaviors that make us successful.

· Love What You Do - Genuine curiosity for the energy sector and our business

· Collaborate to Win - Works across teams; believes partnership delivers results

· Comfort with Ambiguity - Adapts to growth and change; solves problems resourcefully

· Innovation Over Status Quo - Brings fresh thinking and challenges assumptions

· Confident & Honest - Owns their contribution; transparent about what they don't know

· Progressive Problem Solver - Guides problems to solutions; works hard to get it done

· Here for the Long Term - Committed to building a career and business with others

Position Summary

We are seeking a versatile and proactive IT Operations Specialist to serve a key role within our IT Department. This position combines hands-on help desk support with critical administrative, operational, and organizational responsibilities. The ideal candidate is a self-motivated problem-solver who thrives in a dynamic environment and enjoys wearing multiple hats to support the overall efficiency of the IT team.

Key Responsibilities

· Provide Tier 1 and Tier 2 help desk support to end users, including basic troubleshooting of hardware, software, and network issues.

· Manage IT department data collection, tracking, and reporting to ensure accurate documentation and metrics.

· Maintain and update IT policies, procedures, and playbooks to support consistent department.

· Handle IT Shipping & Receiving activities, including inventory management, asset tracking, and coordination with vendors.

· Support IT Purchasing processes, including requisitioning equipment, software licenses, and supplies.

· Oversee information tracking and management across multiple IT systems and tools.

· Assist with maintaining accurate IT asset inventories and records.

· Support special projects and initiatives as needed within the IT department.

· Participate in occasional travel (approximately 15%) for equipment deployment, site support, or training.

Qualifications

· 3–5 years of experience in a Help Desk or IT Support role.

· Strong familiarity with Office 365 administration and tools.

· Proven ability to manage multiple responsibilities in a fast-paced environment.

· Excellent organizational skills with strong attention to detail.

· Determined, self-motivated, and capable of working independently with minimal supervision.

· Exemplary customer service along with solid written and verbal communication skills.

· Basic understanding of IT purchasing, shipping/receiving, and inventory processes is highly desirable.

Preferred Qualifications

· Experience maintaining documentation, runbooks, or playbooks.

· Interest in process improvement and data-driven decision making.

· Ability to adapt quickly and learn new technologies and procedures

· This is a highly visible role that offers the opportunity to make a broad impact across the entire IT department.

Overview of our Hiring Process

We take a progressive approach to our interview process, which means we move quickly and prioritize early conversations with the people you would work with day to day. Final round interviews are usually held onsite and include members of our leadership team. In some situations, we will ask candidates to complete a project or build a presentation when it is relevant to the job. We are committed to moving efficiently and valuing your time throughout the interview process.

Work Location :

To foster a collaborative culture, we aim to place roles within one of our office locations. In some cases, we may create remote roles when it makes sense for business. Frequency and location of travel for team meetings and job duties will vary by role. MRP is an in-office 4 days a week organization.

Compensation

MRP builds its compensation packages to reward and recognize high-performing talent. Base salary ranges are designed to be competitive by market and take into consideration individual experience, technical skills and long-term career growth. Each employee is also eligible for an annual discretionary bonus based on their level and company annual performance metrics.

Benefits and Perks

MRP offers a holistic and comprehensive benefits package for all employees that consists of the following:

• Medical, vision, dental coverage for employees and families is 90% employer-funded
• FSA and HSA plans with company HSA contributions
• 15 days of PTO, company holidays, and two floating holidays
• Employee EAP and wellness services
• Parental Leave
• 401k with company matching up to 4%