Patient Enrollment Specialist - Contractor

All U.S. - Remote Job Title: Patient Enrollment Specialist Classification: Full Time/1099 Contractor Work Structure: Fully Remote Team: Clinical Operations Reporting to: Manager, Enrollment Operations Location: United States Compensation: $20-$22 per hour + potential for an additional $200/week bonus Job Summary As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients into our healthcare service and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, providing information about our healthcare service, addressing their questions, and ultimately signing them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team. Responsibilities Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, handle objections, and enroll patients in the program. Assist patients in navigating the program app and/or website and address any technical issues. Initiate outbound calls to potential patients and respond to inbound calls promptly. Assess patient eligibility with provided documentation and address patient inquiries and concerns. Record and maintain accurate information and call notes in our system, including insurance, provider, and clinical updates regarding patient health. Achieve weekly targets as a productivity measure. Ensure timely follow‑up response for patients expressing interest in the program and provide excellent customer service to build trust. Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program. Send educational material to interested patients through email and other communication channels. Communicate insurance or other information as needed with relevant parties. Qualifications Ability to thrive in a fast‑paced start‑up environment. Passionate about making healthcare more effective and efficient; believe technology can improve clinical outcomes. Prior healthcare experience is nice to have but not required. Experience engaging with customers/patients in a sales capacity. Experience with outbound calling and high EQ/IQ when navigating different types of situations. Experience leveraging technology in a professional setting. *Note: This is a 1099 contractor position. #J-18808-Ljbffr