Enrollment Specialist

Boulder Care is hiring Enrollment Specialists for a 100% remote, full-time position, with multiple shifts available based on team needs (see application for shift details). About Boulder Care Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care. We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most. Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward. About the Role As an Enrollment Specialist , you are the first point of contact for people seeking care. You are the voice and face of Boulder Care for new and returning patients, as well as for pharmacies, insurers, and referral partners. In this role, you will answer questions, explain services, verify insurance eligibility, schedule appointments, and enroll new patients—all while exemplifying Boulder’s values of empathy, dignity, and stigma-free care. This position involves frequent conversations with individuals seeking care during vulnerable moments and requires emotional awareness, clear communication, and the ability to remain calm and grounded in a fast-paced environment. What Success Looks Like in This Role Enrollment Essential Functions (70%) Support potential patients seeking Substance Use Disorder (SUD) care by answering questions about our services, checking eligibility and benefits, creating patient charts, scheduling initial visits, and making every caller feel welcome and supported Explain insurance coverage and benefits clearly and compassionately Enroll new patients and support payment setup as needed Serve as a central communication hub for Boulder’s Care Team, providing administrative and scheduling support Proactively manage schedules and help fill gaps to support care team efficiency Patient Support Responsibilities (30%) Monitor incoming faxes, upload documentation to patient charts, and respond to voicemails Conduct outreach for appointment reminders, rescheduling, and other follow-up needs Share recurring patient questions, technical challenges, and enrollment barriers with the Care Team Who Thrives in This Role This role is a strong fit for someone who enjoys people-centered, fast-paced work and can balance empathy with structure. Successful Enrollment Specialists are comfortable navigating sensitive conversations, switching between tasks throughout the day, and collaborating closely with teammates to ensure no patient falls through the cracks. Requirements 2+ years of experience in a healthcare setting , including inbound & outbound calls, customer service, scheduling, referrals, patient support, billing, or health systems Familiarity with healthcare terminology, particularly within addiction medicine Commitment to serving individuals with substance use and mental health challenges using non-stigmatizing, person-first language Understanding of insurance enrollment processes and payer/provider terminology Comfort using technology and common business tools (Google Workspace, video meetings, spreadsheets) Strong written and verbal communication skills in a virtual environment Highly organized, detail-oriented, and self-directed Ability to multitask, prioritize, and follow through with minimal supervision Team-oriented mindset with a strong sense of shared responsibility Nice to Have (Not Required) Experience working in a startup or rapidly changing environment Experience in digital healthcare or remote work Experience in the Substance Use Disorder (SUD) treatment space Bilingual in English and Spanish Work Environment This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, FL, GA, ID, IL, KY, MA, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, UT, WA, WV Applicants must reside and work in one of these states to be considered Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time Office Requirements : Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like Expected Hours This is a full-time, remote position (40 hours per week), Monday through Friday , with multiple shifts available based on team needs (see application for shift details). Compensation The pay for this position is $21 per hour and is eligible for the comprehensive benefits package below. To counter pay inequality and maintain internal parity, Boulder uses a non-negotiable starting pay system , benchmarking compensation against competitive markets. Hiring Process First Interview : 30-minute phone screen Panel Interview : 60-minute video interview Target Start Date : Monday March 23rd, 2026 NOTE: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required. Benefits for Full-Time Employees Contribute to meaningful, life-saving work! Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment Sick leave accrued at 1 hr for every 30 hrs paid 9 Paid Holidays per year 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) 401(k) retirement savings Remote friendly with hardware provided to complete your work duties Our values The people we care for always come first Our opportunity is also our duty, in service to others Share facts to change minds, instill empathy to change hearts Move the industry forward: follow the data Strong individuals, stronger together Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply! #J-18808-Ljbffr