Health Information Specialist I

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant’s team is building the future of how data is connected and used to improve health. Position Highlights Full‑Time: Monday‑Friday 8:00 AM‑4:30 PM CST Location: Athens, AL 35611 (this role will be performed at one location) Comfortable working in a high‑volume production environment. Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status. Documenting information in multiple platforms using two computer monitors. Full benefits: PTO, health, vision and dental insurance, 401(k) savings plan and tuition assistance. You Will Receive and process requests for patient health information in accordance with company and facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of company and facility software. Adhere to the company’s and customer facilities code of conduct and policies. Inform manager of work, site difficulties and/or fluctuating volumes. Assist with additional work duties or responsibilities as required. Consistently apply medical privacy regulations to guard against unauthorized disclosure. Manage patient health records and safeguard them in compliance with HIPAA standards. Prepare new patient charts, gathering documents and information from paper sources and/or electronic health records. Ensure medical records are assembled in standard order and are accurate and complete. Create digital images of paperwork to be stored in the electronic medical record. Respond to requests for patient records, both within the facility and by external sources, retrieving and transmitting them appropriately. Answer inbound and outbound calls. Assist with patient walk‑ins. Assist with administrative duties such as handling faxes, opening mail and data entry. Meet productivity expectations as outlined at specific site. Schedule pick‑ups. Perform other duties as assigned. What You Will Bring To The Table High school diploma or GED. Ability to commute between locations as needed. Availability to work overtime during peak seasons when required. Basic computer proficiency. Comfortable using phones, fax machine, printers and other general office equipment on a regular basis. Professional verbal and written communication skills in English. Detail‑oriented and quality‑focused with accurate and compliant information for medical records. Strong data entry skills. Ability to work with minimum supervision, responding to changing priorities and role needs. Organize and manage multiple tasks. Respond to requests in a fast‑paced environment. Bonus Points If Experience in a healthcare environment. Previous production/metric‑based work experience. In‑person customer service experience. Ability to build relationships with on‑site clients and customers. Comfortable bringing new ideas, process improvement suggestions and feedback to internal stakeholders. To ensure the safety of patients and staff, many of your clients may require post‑offer health screenings and proof and/or completion of vaccinations such as the flu shot, Tdap, COVID‑19, etc. Exemptions may be available under disability, medical contraindications, pregnancy or related conditions, or religion, on a case‑by‑case basis depending on the state in which you will be working. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status or other legally protected status. At the end of this application, you will find a set of voluntary demographic questions. Responding is entirely optional and will not affect your application process. Datavant is committed to providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here by selecting the “Interview Accommodation Request” category and providing your requisition ID when submitting your request. For more information about how we collect and use your data, please review our Privacy Policy. #J-18808-Ljbffr