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Bilingual (English/Spanish) Customer Service Specialist

Common Energy

Job Description

Job Description

Salary: 48k - 52k

"Were looking for a bilingual (English/Spanish) Customer Service Specialist to support phone and email communications for our community solar program.


Responsibilities:

Handle inbound customer inquiries (phone + email) in English and Spanish
Explain the program, billing, and account details clearly
Resolve issues and escalate when needed
Complete outbound call campaigns (follow-ups, customer updates)
Log interactions in CRM (Salesforce or similar)
Requirements:

Fluent in English and Spanish (spoken and written)
23+ years of customer service experience (call center preferred)
Strong communication and problem-solving skills
Comfortable working independently and meeting deadlines
Experience with CRM tools and Google Workspace
Additional Details:

Independent role with team support
Tasks assigned with clear timelines"

Vacancy posted 12 days ago
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