Logistics Customer Service Coordinator Hybrid

RemX

Job Description

Logistics Customer Service Coordinator Hybrid

Job Summary

The Logistics Customer Service Coordinator is responsible for identifying, analyzing, and resolving operational issues within the logistics process while maintaining a strong customer-focused approach. This role plays a critical part in ensuring smooth shipment execution, minimizing delays, and improving internal workflows.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

Serve as the primary liaison between the company and clients, delivering timely and professional support
Identify and resolve logistics and operational issues to ensure efficient shipment execution
Monitor shipments and proactively address delays or service disruptions
Collaborate with internal teams to improve processes and workflow efficiency
Provide exceptional customer service to enhance overall client satisfaction
Maintain accurate records and documentation of customer interactions and shipment details

Required Qualifications

Bachelor’s degree or equivalent combination of education and experience
Excellent written and verbal communication skills
Strong ability to multitask and prioritize in a fast-paced environment
Demonstrated problem-solving and analytical skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

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Vacancy posted 1 day ago

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