Logistics Customer Service Coordinator Hybrid
RemX
Job Description
Job Description
Logistics Customer Service Coordinator Hybrid
Job Summary
The Logistics Customer Service Coordinator is responsible for identifying, analyzing, and resolving operational issues within the logistics process while maintaining a strong customer-focused approach. This role plays a critical part in ensuring smooth shipment execution, minimizing delays, and improving internal workflows.
The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities
- Serve as the primary liaison between the company and clients, delivering timely and professional support
- Identify and resolve logistics and operational issues to ensure efficient shipment execution
- Monitor shipments and proactively address delays or service disruptions
- Collaborate with internal teams to improve processes and workflow efficiency
- Provide exceptional customer service to enhance overall client satisfaction
- Maintain accurate records and documentation of customer interactions and shipment details
Required Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- Excellent written and verbal communication skills
- Strong ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving and analytical skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
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