Front of House Manager

Front Of House ManagerThe Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.The Front of House Manager will:Set the daily standard for service and hospitality across the front of houseStay visible on the floor and interact with guests to assess and elevate their experienceAlways uphold operating procedures and guest safety and satisfaction standardsEnsure all guest areas are fully staffed and functioning efficientlySupervise front of house team members and coach them in the momentDrive team member engagement and create a team culture rooted in care and accountabilitySupport hiring, scheduling, onboarding, and ongoing developmentExecute opening and closing procedures and manage assigned shiftsUse business metrics and guest feedback to drive performance improvementsMaximize revenue and profit within your area of responsibilitySupport ordering, inventory management, and facilities needs as assignedDemonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and CaringMaintain compliance with all health, safety, and operational standardsChampion a positive, high-energy work environment that reflects the Topgolf brandCore competencies for success include:Customer Focus | Building strong customer relationships and delivering customer-centric solutionsBuilds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goalsDrives Results | Consistently achieving results, even under tough circumstancesCommunicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesQualifications:2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General ManagerHigh school diploma or equivalentAbility to obtain required licenses and certifications for your locationMust be 21 years of age or older as required by state or local lawPhysical requirements:Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carryingAbility to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairsAbility to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environmentAbility to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weatherAbility to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noiseAbility to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documentsSalary: $51,500.00 - $57,000.00 - $62,500.00 USD AnnualBenefits: Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.