Technical Account Manager

Technical Account ManagerFull-time Lehi, UT, USYou'll be joining Adobe on a contract opportunity, employed through NextDeavorBenefits You'll LoveAnnual Incentive Plan (short-term bonus)Potential eligibility for long-term incentives in the form of a new hire equity awardBecome a Key Player as a Technical Account ManagerYou will act as a Technical Account Manager focused on ensuring large-enterprise customers get maximum value from the client's experience platform. You will influence senior stakeholders, coordinate cross-functional technical and operational efforts, and drive customer health and retention. This role operates as a Hybrid position (customer meetings may be on-site or remote) with approximately 15-20% travel.Here's How You'll Make an Impact on the TeamServe as the central technical point of contact for assigned customer accounts and ensure high levels of customer satisfactionMaintain regular communication with external customers and internal teams to manage expectations and coordinate actionsEngage with director- and VP-level executives to translate business needs into technical and operational plansWork hands-on with Customer Success, Managed Services, Engineering, TechOps, Product Management, Support, and Consulting teams to resolve issues and execute plansProvide detailed reviews of service disruptions, prelaunch planning, and operational metricsAnalyze and present data-driven insights to leadership to improve customer outcomesAssess and document customers' technical environments and recommend improvements and feature fitParticipate in customer-requested meetings, quarterly business reviews, and project-based architectural/design discussionsHost periodic checkpoint and status calls and provide proactive status updates to stakeholdersIdentify enablement goals and mentor immediate team members where neededHere's What You'll Need to Be Successful in This RoleBachelor's degree in a related field or equivalent experienceAt least 5 years of full-time experience in consultative, customer support, or related roles in marketing technologyStrong executive presence and experience engaging with senior leaders (directors, VPs, C-suite)Demonstrated customer-facing communication skills, including presentations to small and large audiencesProven program and account management discipline: structured plans, milestones, and risk mitigationDeep functional knowledge of the client's experience and analytics platform and related CX products, with the ability to troubleshoot and provide guidanceFamiliarity with collaboration and operational tools (e.g., Teams/Slack, knowledge management), and with project/delivery tools (e.g., Jira, work management systems)Strong problem-solving, conflict resolution, negotiation, organization, prioritization, and time-management skillsAbility to manage multiple high-priority tasks across several accounts and tenaciousness in driving closure on blocking issuesTechnical familiarity with web and integration technologies such as JavaScript, Java, HTML/CSS, REST, XML, J2EE, database technologies, LDAP, and OSGiWillingness to travel to client locations (~15-20%)Here's What Else Might Help You OutExperience with AI products and large-language-model tooling (e.g., Copilot, Claude, OpenAI)Prior experience with audience/segmentation, testing/targeting, and customer data platform solutionsFamiliarity with Agile development methodologies (Scrum)Experience with performance tuning, optimization, and debuggingAPI-level knowledge of third-party applicationsPay Range$93,200 - $162,800/yearReady to Make Your Mark?This role may fill quickly. Submit your resume to be considered.