Technical Account Manager

Description Technical Account Manager Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love Annual Incentive Plan (short-term bonus) Potential eligibility for long-term incentives in the form of a new hire equity award Become a Key Player as a Technical Account Manager You will act as a Technical Account Manager focused on ensuring large-enterprise customers get maximum value from the client's experience platform. You will influence senior stakeholders, coordinate cross-functional technical and operational efforts, and drive customer health and retention. This role operates as a Hybrid position (customer meetings may be on-site or remote) with approximately 15-20% travel. Here's How You'll Make an Impact on the Team Serve as the central technical point of contact for assigned customer accounts and ensure high levels of customer satisfaction Maintain regular communication with external customers and internal teams to manage expectations and coordinate actions Engage with director- and VP-level executives to translate business needs into technical and operational plans Work hands-on with Customer Success, Managed Services, Engineering, TechOps, Product Management, Support, and Consulting teams to resolve issues and execute plans Provide detailed reviews of service disruptions, prelaunch planning, and operational metrics Analyze and present data-driven insights to leadership to improve customer outcomes Assess and document customers' technical environments and recommend improvements and feature fit Participate in customer-requested meetings, quarterly business reviews, and project-based architectural/design discussions Host periodic checkpoint and status calls and provide proactive status updates to stakeholders Identify enablement goals and mentor immediate team members where needed Here's What You'll Need to Be Successful in This Role Bachelor's degree in a related field or equivalent experience At least 5 years of full-time experience in consultative, customer support, or related roles in marketing technology Strong executive presence and experience engaging with senior leaders (directors, VPs, C-suite) Demonstrated customer-facing communication skills, including presentations to small and large audiences Proven program and account management discipline: structured plans, milestones, and risk mitigation Deep functional knowledge of the client's experience and analytics platform and related CX products, with the ability to troubleshoot and provide guidance Familiarity with collaboration and operational tools (e.g., Teams/Slack, knowledge management), and with project/delivery tools (e.g., Jira, work management systems) Strong problem-solving, conflict resolution, negotiation, organization, prioritization, and time-management skills Ability to manage multiple high-priority tasks across several accounts and tenaciousness in driving closure on blocking issues Technical familiarity with web and integration technologies such as JavaScript, Java, HTML/CSS, REST, XML, J2EE, database technologies, LDAP, and OSGi Willingness to travel to client locations (~15-20%) Here's What Else Might Help You Out Experience with AI products and large-language-model tooling (e.g., Copilot, Claude, OpenAI) Prior experience with audience/segmentation, testing/targeting, and customer data platform solutions Familiarity with Agile development methodologies (Scrum) Experience with performance tuning, optimization, and debugging API-level knowledge of third-party applications Pay Range $93,200 - $162,800/year Ready to Make Your Mark? This role may fill quickly. Submit your resume to be considered. Apply with Pioneers here Pay Range $93,200.00 Hourly to $162,800.00 Hourly NextDeavor