Senior Business Systems Analyst - Guidewire Cloud

Senior Business Systems Analyst – Guidewire Cloud

Location: Farmington Hills, MI (Hybrid, 3 days/week onsite) | Contract-to-Hire

Hands-on Guidewire Cloud experience and strong P&C insurance knowledge (policy, claims, billing) are required.

Overview

Our client is seeking a Senior Business Systems Analyst to partner with business stakeholders and technology teams to analyze complex business processes, define system requirements, and deliver solutions that support business objectives. This role plays a key part in production support, system enhancements, project delivery, and continuous improvement, combining strong business analysis skills with hands-on Guidewire Cloud experience and a solid understanding of property and casualty insurance operations.

Responsibilities

• Partner with business stakeholders to understand business needs, prioritize requests, and support project and release planning.
• Lead end-to-end analysis of complex business processes, systems, and data to identify improvement opportunities and recommend actionable solutions.
• Gather, document, and validate business requirements, functional specifications, process flows, workflows, data mappings, procedures, and system controls.
• Work closely with development, QA, and operations teams to translate business requirements into technical solutions.
• Investigate, triage, and troubleshoot production issues; perform root-cause analysis and coordinate resolution with development, QA, and operations teams.
• Use SQL to query and analyze data in support of production investigations and business problem-solving.
• Develop and execute test plans, scenarios, and test cases, leading system testing and user acceptance testing (UAT).
• Support system integrations, process improvements, and the implementation of new tools and technologies.
• Monitor key performance indicators and evaluate the effectiveness of delivered solutions.
• Serve as a liaison between business stakeholders, technical teams, and insurance subject matter experts.
• Support Agile delivery practices and contribute to continuous improvement initiatives.

Required Qualifications

• Bachelor's degree in business, information systems, or a related field, or an equivalent combination of education and experience
• 5+ years of professional business analysis experience, including complex, enterprise-level initiatives
• Hands-on experience with Guidewire Cloud
• Strong knowledge of the property and casualty insurance industry, particularly policy, claims, and billing processes
• Proficiency in SQL for querying and analyzing data, including production troubleshooting
• Experience gathering requirements, documenting functional specifications, mapping business processes, and supporting system implementations or enhancements
• Experience with requirements management, testing, and cross-functional collaboration
• Strong stakeholder communication, problem-solving, and analytical skills

Preferred Qualifications

• CBAP or PMI-PBA certification (strongly preferred)
• Experience with Jira, Confluence, Lucidchart, and testing tools
• Familiarity with Tableau, Power BI, or other data analysis tools
• Experience with Agile methodologies, particularly SAFe
• Experience with system integrations, data mapping, and process modeling

Pay rate: $60/hr. This is a 6-month contract-to-hire position, hybrid (3 days/week onsite) in Farmington Hills, MI.