Temporary System Configuration Coordinator - Remote

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Pay $20.00 per hour
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.

What you will do

• Configure and maintain client and provider contract information, equipment pricing, and billing terms within our order management system to ensure accurate invoicing and ordering capabilities.
• Support Contracting, Implementation, Client Services, and Billing teams by ensuring system configurations align with established contract terms and business requirements.
• Review client and provider contracts, including pricing agreements, renewal dates, and service amendments, while assisting with fee schedule creation and updates.
• Maintain accurate system records by adding and updating client, provider, and partner information to support new contracts and ongoing business relationships.
• Manage and update equipment catalogs to ensure product availability, pricing, and related information remain current and accurate.
• Analyze data, identify discrepancies, and collaborate with internal teams to resolve configuration issues and improve operational efficiency.

What we look for

• High school diploma or equivalent required.
• Experience in administrative support, data entry, billing, business operations, or data analysis preferred.
• Experience in durable medical equipment (DME), hospice, pharmacy, managed care, or a related healthcare services environment is strongly preferred.
• Familiarity with contracting, procurement, pricing structures, or order management systems is a plus.
• Intermediate to advanced Microsoft Excel skills, with the ability to organize, analyze, and present data accurately.
• Strong analytical and problem-solving abilities, with exceptional attention to detail and accuracy.
• Excellent organizational, time management, and communication skills, with the ability to manage multiple priorities and collaborate across departments.
• A proactive, self-directed approach to work, with a commitment to professionalism, confidentiality, and maintaining accurate business records.

Why System Configuration Coordinators are important

At Dragonfly Health, accurate system configuration is the foundation of efficient operations, reliable billing, and a seamless experience for our healthcare partners. The System Configuration Coordinator helps ensure that contracted pricing, equipment catalogs, and client information are maintained correctly, allowing our teams to operate with confidence and deliver consistent, dependable service.

Your attention to detail and commitment to accuracy will directly support operational efficiency, strengthen relationships with our clients and providers, and help ensure our healthcare partners can focus on what matters most: providing exceptional patient care.

Let's soar together