HVAC Service Coordinator

Job Description

Job Description

Owens Companies is the early pioneer and long-standing leader of fully integrated, single-source mechanical contracting services in the Minneapolis metro area.

Founded in 1957, Owens helped establish the commercial HVAC model by defining a basic need for preventive maintenance in the harsh Minnesota climate.

Owens believes our technicians are vital when it comes to better understanding our client's needs at the point of service, allowing us to establish a higher standard of customer service.

By employing the highest-skilled boiler, chiller, and HVAC technicians in the region, Owens is able to provide our clients with a relationship-centric model. With this key focus, Owens established a reputation as the premier provider of heating and cooling services in the Twin Cities, helping to attract and retain customers for not just years but decades. Our relentless focus on technicians' needs while maintaining a tight-knit, family-owned culture makes working for Owens truly unique.

Join us as a pioneer of the industry, and together we will continue to set the standard for others to follow.

The Service Coordinator will be a key member of the service administrative team and essential to day-to-day operations. This role will ensure the services we provide meet Owens Companies standards of operational excellence. As a Service Support Specialist you will be expected to communicate with Owens customers for feedback on the performance once the service is complete. This position holds a high level of technical knowledge to be able to effectively communicate with technicians and customers.

RESPONSIBILITIES:

• Review all service tickets including hours worked, description of work, and status of work in order to complete the visit so it can be billed in a timely manner.
• Correspond with technicians to clarify any technical information.
• Work directly with the dispatchers to get preventative maintenance service scheduled.
• Communicate with the customer on scheduling the technician for PM to be preformed and communicate any scheduling changes as needed.
• Back-up for the commercial dispatchers as needed and understand processes created by each dispatcher.
• Answer incoming calls and schedule commercial service calls.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Communicate with customers regarding past worked performed and gauge their level of satisfaction.
• Implement the Customer Care Plan to track satisfaction of Owens team with customers.

QUALIFICATIONS:

• Excellent customer service focus: first impression for Owens Companies – make their experience the best – always.
• Demonstrated ability to prioritize incoming customer needs while managing multiple administrative and operational responsibilities.
• Three or more years of experience in HVAC service coordination, dispatching, customer service, or a related mechanical service environment preferred.
• Able to multitask in a fast-paced environment and must be a self-starter.
• Working knowledge of HVAC/R service terminology, equipment, and technician skill requirements strongly preferred.
• Attention to detail and organization.
• Proficiency in Microsoft Word, Excel, & Outlook

WHAT'S IN IT FOR YOU :

• $60,000–$70,000 annually , depending on relevant HVAC service coordination and dispatch experience.
• 100% employer paid health insurance for employees
• 100% employer paid dental insurance for employees
• Health Savings Account (H.S.A.) Plan
• 100% employer paid life insurance for employees
• 401k Retirement Plan with employer contributions
• Employer paid time off
• Opportunities for Career Growth & Development

This is a local, on-site role serving the Twin Cities Metro area. Candidates must reside within commuting distance of Minneapolis/St. Paul. Owens Companies manages all recruiting internally and does not engage third-party staffing agencies for this role. Please do not forward unsolicited resumes.

Owens Companies is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.