Front Desk Supervisor

Job Description

Job Description

Step into Leadership at Hampton Inn & Suites Melbourne, Viera 

Are you a natural leader with a passion for people and a knack for problem-solving? At Hampton Inn & Suites Melbourne Viera  , we’re looking for a Front Desk Supervisor to lead our guest services team and deliver the friendly, reliable service our guests expect — and deserve.

This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences.

• Competitive Pay (based on experience)

• Medical, Dental, and Vision Insurance

• 401(K) with Company Match

• Paid Time Off – because balance matters

• Hilton Team Member Travel Discounts

• A positive and supportive work culture

• Ongoing training and leadership development

• Clear paths to growth within the Hilton portfolio

As our Front Desk Supervisor , you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.

Guest Experience & Service Leadership

• Oversee check-ins/outs, reservations, guest inquiries, and complaints

• Coach and empower your team to deliver outstanding service

• Ensure fast, friendly, and accurate service at all touchpoints

• Lead by example with positive guest interactions

• Follow up personally on guest complaints to ensure satisfaction

Team Management & Development

• Interview, train, and mentor front desk associates

• Conduct ongoing coaching and performance development

• Host regular team meetings and encourage open communication

• Create a culture of accountability, positivity, and hospitality

Financial & Operational Oversight

• Manage front desk budget, billing, and cash handling

• Monitor occupancy rates, forecast demand, and implement revenue strategies

• Encourage upselling and suggestive selling to boost room revenue

• Oversee daily reporting, night audit, and financial accuracy

• Assist with reservations to optimize ADR and occupancy

Safety, Compliance & Hotel Standards

• Ensure compliance with Hilton brand standards, health codes, and safety regulations

• Enforce proper procedures for guest safety, key control, and emergency protocols

• Participate in property inspections and maintain front desk cleanliness

Leadership Presence

• Participate in the Manager-on-Duty (MOD) rotation

• Be available to support team during high-traffic times and call-outs

• Collaborate across departments to ensure a seamless guest experience

• Assist with community engagement, events, and social media involvement

• 2+ years of front desk or hospitality experience (supervisory experience strongly preferred)

• Knowledge of Hilton brand standards and front desk systems is a big plus

• Excellent communication, problem-solving, and multitasking skills

• Experience managing budgets, reservations, and guest recovery

• A calm and confident approach to high-pressure situations

• Ability to work flexible shifts, including weekends and holidays

• Associate's degree in hospitality or business preferred (or equivalent experience)

This is more than just a job — it’s your chance to lead, grow, and thrive in a career you love. If you're ready to make an impact and bring your energy, creativity, and hospitality know-how to the Hampton team, apply today and lead with purpose.

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