Bespoke Designer | Jewelry Sales Specialist
Frank Darling
Job Description
Job Description
Job Description
Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy , and more.
We’re looking for a Diamond Jewelry Sales Specialist to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.
Key Duties and Responsibilities:Respond quickly to inbound phone calls, chats, and emails.
Guide clients through the process of choosing a stone and finalizing the ring purchase.
Confidently provide feedback on the diamonds clients select from our website.
Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
Advise clients on the four c's
Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection
Empower clients to feel confident in their once-in-a-lifetime purchase
Meet sales goals and close sales efficiently
Show diamonds over video chat and in person, and articulate the differences between different options
Work with the house gemologist to source, select, and present diamonds
Maintain and nurture client relationships as the main point of contact for all sales
Strong knowledge of fine jewelry styles and trends
A keen eye for detail and a high level of empathy and professionalism
Ability to work proactively and think creatively to solve problems as they arise.
Organized and comfortable multitasking and juggling many client requests at once
2+ years of sales experience in jewelry or bridal
Extremely detail-oriented
Excellent communication skills
GIA Degree a plus, but not required
Jewelry fabrication or design experience is a plus, but not required
Adobe Illustrator experience is a plus, but not required
Full-time on-site role located in Chicago
Office hours are 10AM to 6PM
Available schedules: Thursday - Monday
Salary: Starts at 60K + quota-based bonus structure
Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
401k. Optional 401k program.
Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge
Performance-Based Bonuses. Monthly bonus for achieving sales targets
Disability and Life Insurance.
Pre-Tax Commuter Benefits.
Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.
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