Branch Manager

Job Description

Job Description

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek’s America's Greatest Workplaces 2024 and 2025
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025
• TIME’s America’s Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about -us/find-a-career/

Job Purpose:

This position leads the branch’s efforts to pro-actively meet the client’s financial needs through our sales process which focuses on a client centric, consultative sales approach whereby we working to uncover, identify and deliver products and services to satisfy the client’s financial needs and exceed their expectations. These offerings will include our consumer and business deposit and loan product lines, financial services and partner products and services such as investment offerings, insurance offerings, mortgages, etc. This is a sales and sales leader role which requires the ability to meet expected individual and branch goals and metrics. This includes activities and results.

A successful candidate needs to be an energetic, enthusiastic team player with excellent communication, problem solving, and customer service, cross selling and lending skills to achieve stated goals. This position requires strong leadership skills, great organizational skills and the ability to assist in motivating and developing the branch team; along with following and coaching operational standards.

Job Duties:

• Will be responsible for employee and business development.
• Will be responsible for managing a sales pipeline, sales activities, achieving assigned goals and surpassing scorecard metrics both individually and as a branch.
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered.
• Acquires, uses, and maintains, consumer and business lending product knowledge and abilities to generate and execute lending and deposit products.
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals.
• Will be responsible for the support and leadership of branch staff in servicing clients and building a book of business focused on steady growth and consistent profit improvement.
• Pro-actively meet the clients’ financial needs through our sales process.
• Utilize Salesforce for client and prospect interactions and sales activities.
• Make outside business calls to clients and prospects to acquire and retain business.
• Must be able to establish, maintain and grow, working relationships with partners.
• Must be able to energize development processes by conducting regular sales meetings and well-structured coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success.
• With the assistance of the Regional Manager, the Branch Manager will assign goals, monitor branch progress and make necessary adjustments to achieve exceptional results.
• Responsible for managing and overseeing the day-to-day branch activities; developing, retaining and recruiting high quality staff; building on and maintaining world class service levels.
• Establish and maintain an efficient, production and collaborative working environment based on continuous and effective staff communication.
• Conducts weekly staff meetings to engage the team in the performance of the branch.
• Conducts structured monthly or more frequent coaching sessions to provide balanced feedback with actional items that ensure individual and branch success.
• Responsible for the preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans and disciplinary action, as applicable.
• Responsible of ensuring team compliance with established policies and procedures which includes Retail Branch Standards.
• Will be responsible for leading branch initiating and building external business and community relationships; managing Community Re-Investment Act strategies.
• Will be responsible for monitoring and working branch delinquency in conjunction with our collection group; teller error and outage control.
• Will be responsible for ensuring overall operational soundness of the branch which includes the annual branch assessment, compliance and regulatory requirements.
• Will be responsible for understanding how to operate a cash drawer and provide coverage as needed based on branch requirements.
• Will possess the knowledge to assist branch associates with troubleshooting and processing transactions on the Teller Insight platform.
• Is responsible for researching and providing resolution to customer and branch concerns.
• Consistently completes required training for all bank and branch policies and procedures.
• Capture client concerns and provide solutions, via self or utilizing with other bank personnel, successfully within stated timelines.
• Will perform special projects as assigned.

Education, Experience and Job Skills:

• Bachelor’s Degree or equivalent experience in the financial services industry.
• 1-3 years’ experience in a manager role preferred.
• Must be an energetic, enthusiastic team player.
• Demonstrated previous sales success as an individual and as a leader.
• Excellent communication, problem solving, customer service, cross selling and lending skills.
• Must be a decision-maker with well-developed interpersonal skills to represent the Bank positively in dealing with clients, employees and the community.
• Must possess strong leadership skills, great organizational skills and the ability to motivate and develop the branch team.
• Must be able to pass background and credit standards to hold NMLS credentials
• Trustworthy and confidential behavior is essential in this role.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Ability to work individually and with others.
• Must be able to travel (i.e. to Marietta Ohio Training Center) to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.
• Valid Driver’s license.
• Daily Reliable transportation.

Basic Qualifications:

• Bachelor’s Degree or equivalent experience in the financial services industry.
• Valid Driver’s license.
• Daily Reliable transportation.
• Must be able to travel (i.e. to Marietta, Ohio Training Center) to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability, contact View email address on ziprecruiter.com to ask for an accommodation, alternative application process or other inquires.