PT Self Checkout Ambassador - 00040

Retail Operations Job

At Food Lion, associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates.

Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use self checkouts properly including use of the hand scanner for a fast and easy checkout experience.
• Respond timely to customer inquiries and self checkout system notifications.
• Monitor multiple self checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item.
• Remind customers of items located on the bottom of the cart or items under baby seat prior to them completing the transaction.
• When needed assist in scanning the customers order and provide instructions on payments.
• Complete self-checkout void, age restricted item verifications and any other SCO assist function accordance with Front End Standard Practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures in handling proper acceptance and payment processing at self checkout for checks and coupons.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Engage and identify self checkout customers needing assistance.
• Be courteous and helpful to other associates needing assistance.
• Wear the Food Lion uniform, complete with name badge, when on duty, has neat and clean.
• Collect and return shopping carts from the self checkout area.
• Ensure the self checkout area has a neat and clean presentation.
• Report any self-checkout issues to the Customer Service Manager or MOD.
• Adhere to all company guidelines, policies and standard practices.
• Ability to perform troubleshooting steps on self checkouts as needed.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer based training (CBT) and training aid courses.
• Ensure self checkouts are supplied with proper bags.
• Perform all other duties as assigned.

Qualifications:

• High school graduate or equivalent preferred.
• Effective communication, problem solving and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements:

• Ability to use computers, smart devices, including the SCO mobile attendant and other communications systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently and 50 lbs on occasion.
• Stand 100% of the time, frequently walking short distances.
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Use hands to frequently/continuously operate a variety of equipment such as self checkout or cash register.
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at View email address on click.appcast.io.