Automotive Service Advisor

Edgewood, United States | Posted on 07/30/2026 Job Type: Full-Time Schedule: 5-Day Work Week | Rotating Saturdays | Closed Sundays Join the Growing Team at Rich Ford Edgewood Rich Ford Edgewood is seeking an experienced, customer-focused Automotive Service Advisor to join our busy service department. If you have dealership service advisor experience, enjoy helping customers, and thrive in a fast-paced environment where your earnings reflect your performance, we want to hear from you. This is an excellent opportunity to join a respected Ford dealership with a strong customer base, supportive management, and room for long-term career growth. What You'll Do Greet customers and provide an exceptional service experience from vehicle check-in through delivery Listen to customer concerns and accurately document repair and maintenance needs Recommend factory maintenance and additional services based on vehicle inspections Prepare repair orders and schedule service appointments Communicate repair estimates, timelines, and vehicle updates Coordinate with technicians and the parts department to ensure efficient repairs Keep customers informed throughout the repair process Assist with warranty repairs and rental vehicle arrangements when needed Build lasting customer relationships that generate repeat business and positive reviews What We're Looking For Automotive Service Advisor experience required Dealership experience preferred Excellent customer service and communication skills Strong sales and upselling ability Organized with excellent multitasking skills Experience using dealership management systems is a plus Professional appearance and positive attitude Valid driver's license with a good driving record 100% Commission Pay Plan 401(k) Paid Vacation Ongoing training and professional development Stable, full-time position 5-day work week Rotating Saturdays Closed Sundays At Rich Ford Edgewood, we're committed to providing outstanding customer service while creating a workplace where employees can build rewarding, long-term careers. We value hard work, reward performance, and provide the support and resources our team needs to succeed. #J-18808-Ljbffr