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Call Center Manager

Virtual Vocations Inc

United States

Overseeing customer service operations, the full-time remote Call Center Manager will ensure exceptional support, drive continuous improvement initiatives, and manage staffing levels to maintain high customer satisfaction. Key responsibilities: Direct workflow analysis and recommend actions to meet staffing and production needs Monitor service level agreements and implement action plans to exceed performance goals Handle escalated service issues and develop team members through mentoring and performance appraisals Required qualifications: Bachelor's Degree with 2-4 years of related experience or High School Diploma/GED with 4-6 years of related experience Experience in managing customer service teams and driving performance improvements Proven ability to analyze metrics and implement process enhancements Strong background in hiring, training, and developing team members Experience in handling escalated customer service issues effectively

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Vacancy posted 17 hours ago
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