Patient Service Representative

Patient Services RepresentativeBe a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative in our Radiation Oncology Clinic in Hyde Park.In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assists patients with financial and billing inquiries and perform collection functions.Essential Job Functions:Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain informationPerforms pre and post-billing functions, responds to patient inquiries in-person and via written correspondence.Verifies insurance coverageInitiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolutionPrepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence filesAnswers incoming calls and assists with general clerical duties as needed within the departmentRequired Qualifications:High School DiplomaExcellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customersExceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issuesAbility to balance multiple priorities and effectively handle challenging situationsExcellent verbal communication skillsBasic office skills including 35 wpm typing and 4500 key stokes an hourAbility to accurately and efficiently enter alpha numeric data on screenKnowledge of basic medical terminologyAbility to use personal computers and select software applications including EpicSuccessful completion of competencies related to the Cadence Scheduling systemSuccessful completion of competencies related to the Point of Service Collection policyPreferred Qualifications:Associate or Bachelor's Degree preferredPrior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocolsPosition Details:Job Type/FTE: Full Time (1.0 FTE)Shift: M-F 9:00am - 5:30pmUnit/Department: Radiation OncologyCBA Code: 743 Clerical Ingalls Health System