Resident Care Manager

Position: Resident Care Manager

About Cedarhurst:

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.

Why Work for Cedarhurst

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day.
• We believe our team is our greatest strength. That’s why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We’re committed to promoting from within and supporting team members who want to build their careers with us.
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• At Cedarhurst, we go beyond the standard benefits program to recognize and support our team. Along with comprehensive benefits, we offer GROW Points—a unique rewards system that celebrates your hard work and dedication. You’ll also enjoy perks like exclusive Skechers shoe discounts, early paycheck access, and more!

Position Summary

The Resident Care Manager, reporting directly to the Director of Nursing, is responsible for overseeing and coordinating all aspects of resident care and the care staff team to ensure the highest standards of service, safety, and resident satisfaction. This role provides leadership in developing individualized care plans, supervising and mentoring care staff, and ensuring compliance with company policies and regulatory requirements. The Resident Care Manager serves as the central link between residents, families, staff, and community leadership—promoting a resident-centered approach that supports physical, emotional, and psychosocial well-being. This position requires a balance of administrative oversight, direct resident care, and staff development, while fostering a positive, collaborative environment that emphasizes dignity, independence, and quality of life for each resident.

Essential Functions

• Assume responsibility, under the direction of the Director of Nursing and Executive Director, for the development and facilitation of resident-directed programming to meet the assessed needs, interests, and capabilities of the residents.
• Assess each resident’s needs upon move-in and prepare and incorporate the activities goals into the residents’ individualized service plan.
• Assist in the coordination of, and participate in, resident orientation and identification of potential changes or concerns within the individualized service plan of each resident.
• Work seamlessly with staff, volunteers, residents, families, and extended communities to provide a well-rounded psychosocial care model, with respect to the company’s direction of care for their residents.
• Provide leadership & education to care staff & families in relation to the resident’s individualized service plan, as well as best practices for caring for people with dementia.
• Mentor staff and volunteers to provide specific care training to meet residents' needs and ensure resident care programs are implemented.
• Coordinate schedules for care staff, provide hands-on care, as needed, and ensure adequate care staff coverage.
• Organize and conduct care staff orientation, mentorship, and ongoing training.
• Ensure excellent resident care within all care levels in the community.
• Participate in writing monthly calendars and/or newsletters as requested.
• Encourage, assist with, and participate in resident activities.
• Conducts and/or participates in the interview and onboarding process with care staff.
• Provide input on care staff performance and coordinate with DON for delivery of performance reviews.
• Implements new hire orientation and training for care staff.
• Assesses and completes overall nursing day-to-day duties on scheduled floor nurse shifts.
• Understand all responsibilities associated with resident care roles and demonstrate the ability to effectively carry them out.
• Promote the physical, personal, and emotional wellbeing of each resident and strive to maintain the ultimate goal, which is to return the resident to their maximum level of self-care and independence, when possible.
• Understand the residents’ Advance Directives and follow their wishes.
• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Create and manage the department schedule through the Attendance on Demand platform to ensure adequate coverage according to the labor budget and ensure all key AOD expectations and guidelines are consistently met.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Other duties as assigned.

Qualifications

• Associate degree and 2+ years of experience preferred OR 4+ years of relevant experience.
• CNA or CMT certification preferred.
• CPR or BLS certification preferred.
• Experience in a similar role, preferably within a senior living community or healthcare setting preferred.
• Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

Working Conditions

• This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
• While performing the duties of this job, the employee may occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance.
• While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.
• This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
• Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment.
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.