Customer Care Representative

Description Associate Customer Service Representative, Chicago Regional, 2300 Cabot Dr, Suite 200, Lisle, IL 60532. Job Overview This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities Conduct professional telephone conversations to service customer accounts in a high call volume environment Problem-solve and use time effectively to multitask and prioritize work Assist customers with various billing and policy change transactions over the phone Gain customer trust and respect by establishing and maintaining effective relationships Demonstrate a high standard of customer service Collaborate with others in a team setting Salary and Work Schedule A starting annual salary of $45,261 ($23.21/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $68,946 ($35.36/hr). The 37.5‑hour work week is scheduled from Monday through Friday, between the core hours of 8:45 AM and 5 PM, and includes a few holidays and Saturdays annually. This training class is slated to begin 8/24/2026 and will be in office full time for the first year. Once trained to work independently and hit the required metrics, you may be eligible for a hybrid schedule with three days in office and two days work from home. Benefits Medical, dental, vision coverage, short- and long-term disability, and life insurance. Paid Vacation – at least 13 vacation days in the first 12 months; accrued monthly. Holidays – 14 paid holidays observed. Sick time – 6 days at hire, 6 additional days at 90 days of employment. Generous 401(k) with company match and immediate vesting; annual 3% non‑elective employer contribution. Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals. Generous leave programs, including paid parental bonding leave. Student Loan Repayment and Tuition Reimbursement programs. Generous fitness and wellness reimbursement. Employee community involvement. Strong relationships, lifelong friendships. Opportunities for advancement in a successful and growing company. Qualifications High school diploma or equivalent education required. Previous customer service and sales experience. Excellent interpersonal and communication skills. Computer keyboard and processing skills. Previous insurance background is a plus, but not required. After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain the license (comprehensive training provided). Equal Opportunity Policy Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: Learn more in the "Is Amica hiring?" section of our FAQ. #J-18808-Ljbffr