Customer Service Representative

Customer Service RepresentativeSeasonal | Remote | $17/hour | With Path to Full-TimeRigdon Inc.Locations: Kansas City Metro | Denver Metro | Colorado Springs Metro | Dallas-Fort Worth Metro | Austin Metro | San Antonio Metro | Northwest ArkansasAbout This RoleThis is a seasonal position with the opportunity to transition to full-time based on performance. Rigdon Inc. is seeking a highly motivated, detail-oriented Customer Service Representative to join our growing team.This is more than a phone-answering position. We are looking for someone who can think critically, solve problems, make sound decisions, document phone calls with next steps, and take ownership of their work from start to finish. The ideal candidate is dependable, organized, comfortable working in multiple systems, and able to identify and resolve issues rather than pass them to someone else.Schedule & Compensation$17.00 per hourShift windows between 8:00 AM – 6:00 PM (new team members typically start on the 9:30 AM – 6:00 PM shift)Full-time hours (approximately 40 hours per week)Minimum of one Saturday per month: 7:45 AM – 3:00 PMSeasonal position with strong potential for full-time conversion based on performanceResponsibilitiesAnswer inbound customer calls and assist with service requests (minimum 8 - 10 calls per hour)Make outbound calls to existing clients for scheduling purposes and questionsSchedule appointments accurately and efficientlyManage and work tickets (minimum 40–60 tickets per day)Review invoices, notes, and customer records for accuracyCommunicate professionally with customers and team membersNavigate multiple software systems simultaneouslyResearch issues, find solutions, and make informed decisionsSupport company goals through exceptional customer service and attention to detailQualificationsPrevious customer service or call center experience preferredStrong attention to detail and organizational skillsExcellent written and verbal communication skillsAbility to multitask in a fast-paced environmentStrong problem-solving and decision-making abilitiesComfortable learning new technology and softwareRemote Work RequirementsReliable high-speed internet connectionDual-monitor setup requiredNew laptop or desktop (i5 video processor, 16GB Ram, 512GB Hard Drive)Dedicated, distraction-free workspace suitable for professional business communicationsYou must not be the primary caregiver for any dependent — child, elderly parent, or otherwise — during your scheduled shift. Arrangements must be in place prior to your start date.Workspace must be completely free of interruptions for the duration of your entire scheduled shift, without exceptionWebcam and microphone available and functional during working hoursAvailability to join Zoom, Google Meet, or similar video calls with little notice for coaching, training, troubleshooting, or performance discussionsPerformance ExpectationsAverage 8–10 calls per hour during assigned call timesWork minimum 40–60 tickets per dayMeet scheduling and revenue performance goalsMaintain accuracy, productivity, and quality standardsDemonstrate reliability, accountability, and initiativeWhat We're Looking ForWe are looking for people who take ownership of their work. If you have tickets left at the end of your shift, you see it through. If something needs to get done, you find a way. We are not looking for someone who watches the clock — we are looking for someone who cares about the outcome.This Role Is NOT a Good Fit If You...Prefer to escalate issues rather than solve themNeed frequent reminders to stay on taskAre looking for a strictly clock-in, clock-out positionCannot commit to being fully available and uninterrupted during your scheduled shiftAre not prepared to meet and maintain the performance expectations listed above Rigdon Floor Coverings Inc