Collections Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Collections Representative to serve as a key point of contact for patients with outstanding medical balances. The position focuses on delivering a supportive experience while guiding patients through their financial responsibilities. The primary responsibilities include handling inbound and outbound calls related to patient bills, updating accounts, and maintaining professional and empathetic communication.

Key Responsibilities

• Handling inbound calls from patients regarding outstanding balances.
• Making outbound calls to inform and assist patients with payment options.
• Accurately entering and updating patient and account information.
• Providing clear, empathetic communication in every interaction.
• Maintaining confidentiality and professionalism at all times.
• Documenting call outcomes and account updates in internal systems.
• Collaborating with team members to ensure a seamless patient experience.

Qualifications

• One year of experience in medical collections.
• Customer service experience.
• Experience in medical billing.
• Preferred experience in a medical front office.

Skills

• Proficiency in medical billing and account management.
• Effective communication and interpersonal skills.
• Ability to work collaboratively within a team.

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• On-the-job training
• Paid time off
• Paid training
• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.