Customer Service Rep - CSR

Job Description

Job Description

Description:

 

CUSTOMER SERVICE REPRESENTATIVE

Kilter Termite and Pest Control is hiring Customer Service Representatives!

Pay: $18.00–$25.00 per hour, based on experience and qualifications
Work Location: In person
Schedule: Full-time, Monday–Friday with rotating Saturdays

Position Summary

Kilter Termite and Pest Control is looking for a friendly, dependable, and organized Customer Service Representative to join our team.

Our CSRs play an important role in creating a positive experience for our customers from the first phone call through completion of service. The ideal candidate has strong customer service skills, communicates professionally, stays organized in a fast-paced office, and is comfortable handling multiple priorities throughout the day.

If you enjoy helping people, solving problems, and working as part of a team, we would like to hear from you!

Responsibilities

• Answer and manage a high volume of incoming calls professionally and efficiently
• Assist customers with scheduling, account questions, service information, and general concerns
• Schedule and coordinate customer appointments
• Provide accurate information and excellent customer service by phone and in person
• Enter and update customer information accurately in company systems
• Maintain organized customer records and documentation
• Assist with general administrative and clerical duties
• Manage correspondence and follow up with customers as needed
• Communicate effectively with technicians, managers, and other team members
• Maintain professional phone etiquette and a positive attitude
• Provide bilingual customer support when applicable

Qualifications

• Previous customer service, call center, receptionist, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working in a busy, fast-paced office environment
• Strong computer and data-entry skills
• Experience with Microsoft Office, Outlook, or similar business applications
• Ability to learn new software and company systems
• Dependable, professional, and detail-oriented
• Bilingual skills are highly valued but not required

Benefits

• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid vacation
• Some paid holidays
• Weekly pay with direct deposit

Join Our Team

At Kilter Termite and Pest Control, we are committed to providing outstanding service to our customers while creating a supportive and professional workplace for our employees.

If you are dependable, customer-focused, and ready to become part of a growing team, we encourage you to apply!

Requirements:

Job Qualifications and Skills:

• Experience handling high-volume phone activity, including outbound and inbound calls
• Strong attention to detail and accuracy in all tasks
• Proficiency in English, both written and verbal
• Professional demeanor with tact, courtesy, and consideration toward customers and coworkers
• Commitment to delivering exceptional customer service
• Ability to multitask and manage time effectively in a fast-paced environment
• Previous experience in Accounts Receivable and Collections is a plus, but not required
• Willingness to learn, grow, and contribute to a team-oriented environment