Bilingual Customer Service Representative (English/Spanish)

Bilingual Customer Service Representative (English/Spanish)

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment. We are seeking a Bilingual Customer Service Representative (English/Spanish) to join our growing team. This is a full-time, temp-to-hire opportunity with competitive pay and the potential to transition to a remote work environment after 90 days. The ideal candidate is customer-focused, tech-savvy, and able to communicate effectively in both English and Spanish while providing exceptional customer support.

Pay Rate: $19.00/hour

Schedule: Monday-Friday with possible Saturdays. Remote work available after successful completion of the 90-day onsite training period.

Perks & Benefits: Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance.

Duties:

• Provide professional customer service and support via phone and other communication channels.
• Assist customers by answering questions, resolving concerns, and providing accurate information.
• Document customer interactions accurately within company systems.
• Maintain compliance with company policies and procedures.
• Meet productivity, attendance, and quality standards.
• Work collaboratively with team members and management to ensure a positive customer experience.

Position Requirements:

• Fluent in English and Spanish.
• Desktop or laptop running Windows 11 or higher.
• Intel or AMD processor with 4+ cores (ARM processors not supported).
• Minimum 8 GB RAM.
• Current security updates installed.
• Chromebooks, tablets, smartphones, and Apple iOS devices are not supported.
• Active antivirus/anti-malware software and firewall required.
• Working camera required.
• Ability to use a company-provided wired USB headset.
• Reliable internet connection: Wired Ethernet preferred. Requirements: AWS WorkSpaces: 6 Mbps download / 3 Mbps upload. Non-WorkSpaces: 25 Mbps download / 10 Mbps upload. Proof of internet speed test required.

Requirements: Background Check, Drug Test, Must be at least 18 years old. Required education: HS Diploma or GED.

Work Location: Chicago Lighthouse, Chicago, IL 60608. Job Types: Call Center, Customer Service Rep, Administrative/Clerical. Industry: Customer Service/Call Center.

Staff Management Solutions, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process.