IT Support Specialist

IT Support SpecialistWe're looking for a hands-on IT Support Specialist to help keep our growing car wash business running smoothly. This role blends corporate help desk support with in-the-field troubleshooting when our sites need extra support.In our environment, uptime is everything. When a tunnel goes down or team members are locked out of their accounts, operations stall and revenue is impacted. Your mission is simple: move fast, troubleshoot effectively, and get our teams back online with minimal downtime.If you enjoy solving problems, working in a fast-paced environment, and seeing the direct impact of your work on daily operations, you'll thrive here.Help Desk Support (HQ & Sites)Serve as the first point of contact for IT issues across corporate and field teams.Receive, troubleshoot, resolve, and thoroughly document support tickets.Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows 11, desktop issues, software installations, browser problems, and printer troubleshooting.Maintain strong ticket documentation and help build and improve runbooks to streamline recurring issue resolution.Field SupportWhen remote troubleshooting isn't enough, you'll head on-site.Travel to locations to resolve issues such as tunnel outages, iPad problems, WiFi failures, and other operational disruptions.Diagnose power issues, network outages, and software application problems.Troubleshoot and support POS systems, kiosks, receipt printers, tablets, barcode scanners, cameras, and NVR systems.Swap cables, replace peripherals, deploy new equipment, and perform basic connectivity checks.Open and manage tickets with vendors and ISPs, provide detailed documentation, and drive issues through full resolution.Maintain spare equipment and ready-to-go kits (cables, adapters, peripherals) so you can respond quickly when something breaks.Networking (Foundational Level)You don't need to be a network engineer, but you should be comfortable with the basics:Running ping tests and interpreting resultsReviewing ipconfig outputTroubleshooting DHCP, DNS, and WiFi issuesTriage and escalate more complex networking problems when neededNot part of this role: Component-level hardware repair or server administration — those are handled by other members of the IT team.What We're Looking For1–3 years of help desk, desktop support, or field IT experience (multi-site experience is a plus).Strong knowledge of Microsoft 365 and Windows 11 troubleshooting.Solid understanding of basic networking concepts (IP, DHCP, DNS, WiFi).Clear and calm communication skills — especially when working with frustrated users.Strong organizational skills and the ability to prioritize multiple active issues.Valid driver's license and ability to travel to site locations.Nice to HaveExperience supporting POS systems or working in retail/multi-site environments.Familiarity with Microsoft Entra ID, Intune, or MDM tools.Experience working with ISPs and vendors, with strong documentation habits.ITIL background or structured ticketing discipline.Physical RequirementsAbility to remain in a stationary seated or standing position for various increments of timeAble to move about to access a variety of tools and office equipmentAble to consistently operate a computer or other electronic deviceAble to ascend or descend a ladder, crouch or crawlAbility to lift up to 50 lbs, lift over head, twist and turn body when appropriateMust be able to communicate clearly through both verbal and written form