Engagement Specialist, Community Crisis Team

Job Description

Job Description

Job Posting TitleEngagement Specialist, Community Crisis Team

Job Description

Engagement Specialist – Community Crisis Response

Full-Time | Every Other Friday Off (Paid Wellness Day) -- ***2 openings!!!***
Schedule: 2nd Shift (3pm-11pm) 
Location: Decatur, Illinois

Part-Time |   ***1 opening!!!***
Schedule: 3rd shift (11pm-7am) 
Location: Decatur, Illinois

Salary:

• Recovery Support Specialist: $18.00/hour
• Certified Recovery Support Specialist (CRSS): $23.00/hour
• Salary based on education, experience, and certification

Make a Real Difference—Every Day.

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring dedicated and compassionate professionals to join our Community Crisis Response team!

About Heritage Behavioral Health Center

Heritage is a mission-driven Certified Community Behavioral Health Clinic (CCBHC) serving a multi‑county region in Central Illinois. We are committed to improving mental health, substance use, and overall wellness in our community. Every staff member—regardless of role—has a meaningful impact on the lives of the individuals we serve.

Why You’ll Love Working Here

• Every other Friday off – a paid wellness day
• Collaborative, mission-focused work environment
• Clear pathway to certification (CRSS) with significant pay increase within 12 months
• A culture that values and supports staff wellbeing
• Opportunities for professional growth and advancement

At Heritage, our staff are our greatest asset—and we treat them as such.

Your Role: Engagement Specialist, Community Crisis Response

Engagement Specialists provide recovery support services to individuals experiencing depression, anxiety, substance use, or other distressing symptoms. You will offer peer support, advocacy, and linkage to services through in-person, virtual, and telephone-based support.

This team responds to individuals in need anywhere, anytime—ensuring no one faces a crisis alone.

Core Responsibilities

• Provide peer support via face-to-face, telephone, and virtual sessions
• Serve as a role model, mentor, and advocate
• Support individuals in navigating mental health, substance use, and community resources
• Participate in team-based response to individuals experiencing crisis
• Provide assertive outreach and engagement
• Deliver case management services to assist individuals in accessing ongoing treatment
• Maintain productive relationships with referral partners and community providers
• Collaborate with a multidisciplinary team including case managers, crisis staff, counselors, psychiatric providers, and leaders

Knowledge, Skills, and Abilities

• Ability to engage individuals in behavioral health treatment
• Flexibility—each day will look different
• Knowledge of psychiatric, substance use, medical, and community resources
• Strong oral and written communication
• Excellent teamwork and customer service skills
• Ability to navigate electronic health records