General Manager-Luxury High Rise

Job Description

Job Description

At Page Association Management Group, we believe exceptional residential management goes beyond maintaining buildings. It's about creating an environment where residents feel welcomed, recognized, and genuinely cared for.

We are seeking an experienced, hospitality-minded General Manager to lead the resident experience and daily operations of a luxury high-rise condominium community in Buckhead, Atlanta.

This is a leadership position for someone who understands that exceptional service is found in the details, relationships matter, and a residential community should offer the attentiveness of a luxury hotel with the comfort and familiarity of home.

The Opportunity

The General Manager will oversee daily operations of a luxury condominium high rise, leading a team responsible for concierge services, engineering, maintenance, housekeeping, and resident relations.

As the primary onsite representative of Page AMG, the General Manager will establish a culture of genuine hospitality, operational excellence, accountability, and personalized service.

Key ResponsibilitiesResident Experience & Hospitality

• Create a welcoming, polished, and service-oriented residential environment.

• Build professional relationships with residents and anticipate their needs.

• Establish hospitality standards for resident interactions, communication, responsiveness, and follow-through.

• Personally oversee the resolution of sensitive resident concerns.

• Develop thoughtful welcome experiences and resident engagement initiatives.

• Identify opportunities to enhance convenience, comfort, and the overall residential experience.

• Promote a culture where every resident feels valued and every interaction matters.

Team Leadership

• Lead and support onsite concierge, engineering, maintenance, and housekeeping personnel.

• Establish clear expectations for professionalism, appearance, service, and accountability.

• Conduct team meetings, service briefings, and employee coaching.

• Coordinate staffing schedules and ensure consistent service coverage.

• Partner with Page AMG leadership on recruitment, training, evaluations, and employee development.

• Recognize exceptional performance and foster a positive workplace culture.

Building Operations

• Oversee daily building operations, maintenance, cleanliness, and presentation.

• Coordinate with building engineering personnel on preventive maintenance and repairs.

• Monitor work orders and ensure timely completion and resident communication.

• Manage vendor relationships and oversee service quality.

• Conduct regular property inspections and identify opportunities for improvement.

• Coordinate building projects, inspections, and emergency response procedures.

• Ensure building operations meet established safety and service standards.

Board & Association Relations

• Serve as the primary onsite liaison to the condominium association's Board of Directors.

• Attend scheduled board meetings and provide operational updates.

• Prepare management reports addressing maintenance, staffing, projects, and resident services.

• Implement board-approved policies and operational initiatives.

• Coordinate with the association's separately retained financial management provider.

• Maintain organized operational records and support compliance with association governing documents.

Service Excellence & Continuous Improvement

• Develop and maintain consistent operating procedures across departments.

• Monitor resident feedback and identify service improvement opportunities.

• Implement training programs that reinforce hospitality and professionalism.

• Encourage proactive problem-solving and thoughtful service recovery.

• Continually evaluate how the property can deliver an exceptional residential experience.

Required Qualifications

• Active Georgia Community Association Manager (CAM) license in good standing.

• Minimum three years of leadership experience in community association management, luxury residential property management, or a related field.

• Demonstrated experience supervising employees and managing multiple operational functions.

• Strong understanding of condominium association operations, governing documents, and board relationships.

• Excellent written and verbal communication skills.

• Demonstrated commitment to exceptional hospitality and resident service.

• Strong organizational, decision-making, and problem-solving abilities.

• Ability to handle confidential matters with professionalism and discretion.

• Proficiency with property management software and Microsoft Office.

Preferred Qualifications

• Previous experience managing a luxury condominium or high-rise residential property.

• Experience leading concierge, housekeeping, engineering, or maintenance teams.

• Background in luxury hospitality, hotel operations, or private club management.

• CMCA, AMS, PCAM, or other relevant professional designations.

• Experience developing employee training programs and hospitality service standards.

Compensation & Benefits

Page AMG anticipates offering:

• Annual salary of $80,000–$90,000, based on experience.

• Employer-sponsored health insurance.

• Dental and vision insurance options.

• Paid time off and paid holidays.

• Retirement plan with employer matching contributions.

• Performance-based bonus opportunities.

• Professional training and continuing education.

• Company-sponsored IREM and BOMA memberships for eligible positions.

What Success Looks Like

The successful General Manager will create a building where residents feel recognized, employees take pride in their work, service requests are handled with care, and the property consistently reflects the standards of a luxury residential community. We are looking for someone who doesn't simply manage a property but takes ownership of the experience it provides.