IT Operations Lead

IT Operations LeadCompany OverviewA rapidly growing manufacturing and technology organization is seeking an IT Operations Lead to help scale corporate technology operations in Los Angeles, California. The company operates at the intersection of advanced manufacturing, software, automation, and engineering, supporting both corporate and production environments. This is an opportunity to combine hands-on technical expertise with team leadership while helping build an IT function designed for rapid growth.Role SummaryThe IT Operations Lead will oversee day-to-day corporate IT operations while remaining deeply hands-on with systems administration, automation, executive support, AV technologies, and service delivery. This role will help lead and mentor a growing team while developing automation and AI-enabled solutions that improve efficiency and reduce support volume. The ideal candidate has progressed from systems administration or engineering into technical leadership and has experience supporting a rapidly scaling organization.Key ResponsibilitiesLead day-to-day IT operations, establish priorities, resolve escalations, and mentor technical team members.Build automation and integrations using Python, PowerShell, Bash, APIs, webhooks, and other scripting technologies.Develop and optimize AI-enabled support workflows, chatbots, self-service capabilities, and ticket automation.Analyze service desk trends to identify opportunities for automation, documentation, process improvement, and ticket reduction.Provide white-glove technology support for executives, leadership teams, and other high-priority users.Oversee conference room technology, collaboration platforms, live events, company-wide meetings, and AV operations.Administer and optimize enterprise SaaS, identity, endpoint management, collaboration, and ITSM platforms.Drive IT service management practices including SLAs, escalations, change management, asset lifecycle management, and operational documentation.Partner with Security, Infrastructure, DevOps, Facilities, and business teams on cross-functional initiatives.Manage technology vendors, licensing, service quality, and operational costs.Support technology initiatives across corporate and manufacturing environments as the organization expands.Help recruit, develop, and scale the IT operations team as business needs grow.Additional DetailsWork model: On-site, five days per weekApproximately 10-20% nationwide travelHands-on technical leadership role with significant opportunity to shape and scale IT operationsSome physical handling of IT and AV equipment may be requiredCandidates must be authorized to work in the United States and satisfy applicable regulatory employment requirements