Customer Service Representative

GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in counties of Lucas, Ottawa, Sandusky, Wood, Fulton, Erie and the Michigan County of Monroe. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Fremont, Maumee, Millbury, Oregon, Perrysburg/Rossford, Port Clinton/Catawba, Sylvania, and Downtown Toledo, Ohio.


GenoaBank has always been driven to serve each communitys financial needs and continues to provide the same friendly, personal service it has since day one.


Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 120 years! GenoaBank. Taking your banking needs personally.


GenoaBank is currently hiring Customer Service Representatives for multiple locations:

• Sylvania, OH
• Perrysburg/Rossford, OH
• Oregon, OH

Position Summary

Provides a variety of customer savings, checking and credit account transactions, as well as customer services such as sales of money orders and travelers checks. Responsible for comprehensive, prompt and efficient customer transactions. Responsible for promoting other banking products to customers as well as opening new accounts during high volume periods. Balances cash drawer at end of shift and compares totaled amount to computer generated proof sheet. 

Essential Duties & Responsibilities

Teller Activities:

Completes customer transactions including daily deposit account transactions, loan payments and night deposits. 

Process customer orders for savings bonds and cashiers checks. 

Provide access to safe deposit boxes following specialized procedures. 

Process ATM transactions and maintains appropriate levels of available cash. 

Balance currency, coin and checks in cash drawer at end of shift.

Customer Service:

Respond to customer questions and follow through on customer requests. 

Answer incoming calls in the absence of branch receptionist. 

Direct customers to appropriate personnel.

Sales:

Match customer and potential customer needs to bank products and services. 

Makes referrals to appropriate personnel.

New Account Representative:

Open new checking, savings, CDs and all other deposit accounts for customers during high volume periods or in the absence of the Assistant or Branch Manager.

Other Functions

Assists Lead Customer Service Representative in vault duties, pack bundles, etc.

Filing as needed including signature cards, ATM applications, maintenance forms, etc.

Order checks, savings bonds, etc. as needed.

Maintains compliance with all banking laws, acts, regulations and bank policies and procedures.

Any other duties and/or projects as assigned by Management.

REQUIREMENTS & QUALIFICATIONS

Education: High School Diploma

Experience: Cash handling and customer service experience preferred.

Specific Skills: Strong communication skills; cash handling experience; proficient computer skills.

Specialized Knowledge, Licenses, etc.: none

Supervisory Responsibility, if any: none

Working Conditions: Required to stand regularly; seating provided. Shifts scheduled during banking operating hours: Monday thru Thursday 8:00am-5:00pm, Friday 8:00am-6pm, Saturday 8:00am-12:00pm. 

GenoaBank offers excellent benefits. We pay 100% of the premiums for the employees medical, dental, vision, long-term disability, short-term disability, and life insurances. In addition, we offer a 401(k) plan that we match 50% up to 8% with an additional 4% profit sharing. 

EOE/AA

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