Customer Relations Representative/Box Office (Part Time)

Position Title: Customer Relations Representative Department: Box Office Type: PART-TIME Summary Provide exemplary customer service to all patrons Achieve sales/solicitations/data management success Maintain highest level of product knowledge and enthusiasm Maximize patron participation by offering additional opportunities Essential Duties and Responsibilities include the following: Answer incoming phone calls and accurately process orders using Tessitura ticketing software Facilitate ticket purchases in person at the Symphony offices, and sell tickets at performances Fulfillment of tickets purchased, along with the mailing of any other collateral materials, as instructed Initiate outgoing telephone sales calls Provide clerical support to other departments Assist marketing department by communicating customer feedback Process any sales from the Symphony’s website, when instructed Help patrons exchange tickets, and solve simple customer service issues Act as Symphony representative at events Qualifications Education and Experience Bachelor’s Degree preferred 1-2 years sales and/or customer service experience Classical music background as performer or patron Microsoft Office – Excel and Word Ticketing software knowledge (or ability to learn quickly) Basic math skills Language Skills: Superior verbal and written communication skills Pleasing telephone manners Reasoning Ability: Tactful, discreet, calm under pressure. Service with a smile! Physical Demands Sitting at the computer for several hours at a time Using a telephone head set Carrying boxes of supplies to various venues Able to work well with 4-5 other Customer Relations Representatives Able to tolerate a moderate level of noise and distraction Must be able to work varied hours – day, evenings and weekends Able to adapt to several performance venues — ticket offices or just a table and chair Variable temperatures – offices and work spaces may be too hot or cold The Kansas City Symphony is an Equal Opportunity Employer and is committed to creating and supporting a diverse staff. Salary Rate: Based on experience and qualifications #J-18808-Ljbffr Kansas City Symphony