Senior Implementation Consultant

Job Description

About us

At bolt, we're on a mission to revolutionize the insurance landscape by seamlessly connecting people with the protection they need, precisely when they need it. As the world's most internationally scaled insurtech, we operate across more than 35 markets on four continents, collaborating with over 100+ leading insurers and a diverse array of business partners.

By embedding insurance solutions into everyday experiences, we're making protection more accessible and intuitive for millions worldwide. Join us in shaping the future of insurance, where technology, innovation, and expertise converge to close the protection gap and enable proactive risk assessment and mitigation.

In this position you will…

Join our Partner Onboarding & Professional Services organization as a client-facing Senior Implementation Consultant responsible for owning out-of-the-box (OOTB) partner implementations end-to-end. This is an execution-first, hands-on individual contributor role that works directly with partners to configure, launch, and support Bolt's solutions while applying lightweight project management discipline to keep delivery moving. You'll also serve as a force-multiplier for the Professional Services team by executing work—not simply coordinating it.

You will be responsible for…

\n
• Own OOTB partner implementations end-to-end as a client-facing individual contributor, executing the work directly from kickoff through go-live.
\n
• Configure, administer, and launch the platform hands-on for partners, translating workflows into working solutions and validating through go-live.
\n
• Partner closely with the technical Professional Services team as a hands-on resource to offload work, unblock delivery, and keep implementations moving.
\n
• Independently onboard and implement OOTB partners on quick-turnaround engagements while owning the customer relationship through go-live.
\n
• Translate business needs into documented requirements and partner with Product to define user stories and prioritization.
\n
• Coordinate across Product, Engineering, Markets, Embedded Performance, and Support to drive execution from requirements through testing and release.
\n
• Track progress, surface risks, and communicate status to internal stakeholders and partners.
\n
• Support business reviews, KPI reporting, and project health metrics.
\n
• Collaborate cross-functionally to identify and address delivery bottlenecks, helping scale onboarding processes as Bolt grows.
\n
• Manage partner-driven enhancements, change controls, and go-to-market expansions.
\n
• Gather, document, and validate high-level and functional requirements.
\n
• Coordinate estimation, delivery milestones, and timelines with development teams.
\n
• Perform hands-on configuration and administration of OOTB solutions, including workflow setup, data mapping, and build validation.
\n
• Facilitate testing, partner training, and smooth transition into production and support.
\n
• Act as the client-facing point of coordination across cross-functional teams during onboarding while directly implementing quick-turn OOTB partners.
\n
• Contribute to partner communications, business reviews, and operational insights reporting.
\n
• Proactively identify issues and escalate as needed to ensure partner and internal alignment.
\n

For you to be successful…

\n
• Customer Focus & Stakeholder Management
\n
• Execution & Ownership
\n
• Cross-functional Collaboration
\n
• Problem Solving & Adaptability
\n
• Communication & Influence
\n

You will require the following qualifications and skills

\n
• Bachelor's degree or equivalent experience.
\n
• 5–7 years in implementation, technical onboarding, or solution delivery with execution-first experience and lightweight project management.
\n
• Functional understanding of SaaS platforms and Agile development processes.
\n
• Hands-on ability to configure and administer SaaS platforms, including data mapping, workflow setup, and validation through go-live.
\n
• Excellent communication and stakeholder management skills.
\n
• Proven customer-facing experience leading external clients or partners through delivery while implementing OOTB solutions directly.
\n
• Ability to thrive in a fast-paced, startup-like environment.
\n
• Travel flexibility of approximately 5–10% for partner kickoffs, go-lives, and key onboarding milestones.
\n
• Background in insurance, ideally P&C or embedded models, is a strong plus but not required.
\n
• Experience with onboarding/project tools such as Rocketlane or call intelligence tools such as Gong is a bonus.
\n

Our values

Be the Pioneer • Own It • Link Together • Think Outside-In

For more information…

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.