Senior Manager of IT & Business Systems

Job Description

We are seeking a hands-on and strategic Senior Manager of IT & Business Systems to serve

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as a key operational partner to leadership and drive enterprise systems and process

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excellence across the company.

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This role sits at the intersection of technology, finance, operations, sales, and business

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transformation. The individual will own and optimize the company's ERP ecosystem, lead

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cross-functional initiatives, and help scale the organization through thoughtful process

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improvements and technology investments.

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The ideal candidate combines deep ERP expertise, strong business acumen, and the ability

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to translate technical concepts into practical solutions for stakeholders across the

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organization. This individual will partner closely with leadership and serve as a trusted

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extension of the team to drive operational effectiveness and support strategic initiatives.

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Duties & Responsibilities (Essential Functions)

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IT Vendor Management

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• Manage relationships with outsourced IT providers and strategic technology partners.

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• Coordinate issue resolution and ensure service quality.

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• Partner with ERP consultants and subject matter experts to maintain continuity and

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institutional knowledge.

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Enterprise Systems Ownership

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• Serve as the business owner for Sage X3 and related enterprise applications.

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• Drive ERP enhancements, integration, reporting, and process improvements across

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departments.

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• Ensure system stability, scalability, and business continuity.

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• Partner with internal stakeholders and external resources to maximize the effectiveness

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of business systems.

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• Develop reporting and analytics capabilities leveraging SQL and related tools.

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Cross-Functional Process Improvement

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• Partner with Finance, Operations, Sales, and HR leaders to streamline processes and

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improve organizational efficiency.

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• Identify opportunities to automate workflows and enhance business operations.

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• Translate business requirements into scalable systems and process solutions.

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Technology Strategy & Business Transformation

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• Lead evaluations and implementations of future business applications and integrations.

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• Support initiatives involving expense management, CRM, HRIS, reporting, and financial

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planning systems.

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• Assess opportunities to optimize platforms including Concur, Salesforce, TriNet, and

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future finance and planning tools.

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Leadership Partnership

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• Serve as a trusted advisor and operational partner to senior leadership.

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• Explain technical concepts in business-friendly language to stakeholders across the

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organization.

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• Provide recommendations that align technology investments with business objectives.

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• Lead and manage multiple projects and priorities in a dynamic, growing environment.

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Required Qualifications

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• Bachelor's degree in Information Systems, Business, Finance, Accounting, or related

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discipline, or equivalent experience.

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• 8+ years of relevant experience in business systems, ERP, operations, consulting, or

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related functions.

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• Significant hands-on expertise with Sage X3, including administration, support, process

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improvements, and integrations.

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• Strong SQL proficiency with the ability to create reports, analyze data, and support

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business decision-making.

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• Experience leading ERP enhancements, implementations, or business process

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improvement initiatives.

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• Working knowledge of finance, accounting, operations, and sales processes.

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• Experience managing third-party vendors and outsourced IT providers.

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• Strong project management and cross-functional leadership skills.

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• Ability to communicate effectively with both technical and non-technical audiences and

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translate complex topics into practical business solutions.

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Preferred Qualifications

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• Experience in manufacturing, distribution, life sciences, or other operationally intensive

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environments.

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• Experience with Sage X3, Salesforce, Concur, TriNet, and financial planning or

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reporting systems.

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• Experience supporting enterprise application evaluations and system migrations.

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• Background in consulting, business transformation, or business operations.