Account Manager

Job Description

ABOUT US

Inside Edge Commercial Interior Services is a 100% employee-owned company with a national footprint and a close-knit team. For more than 20 years, we’ve helped customers across retail, senior living, and other commercial markets refresh and transform their spaces through flooring, painting, polished concrete, casework, and more.

Our projects take us across the country, but our people keep us connected. We know one another, pitch in when help is needed, and care about the work we do and the people we do it with. We work hard, make room for fun, and celebrate our wins together.

Being employee-owned means we each have a stake in our success. We take ownership, follow through on our commitments, and look for ways to make things better—for our customers, our teammates, and our company. Every role contributes, and every employee-owner has an opportunity to make an impact.

We’re looking for people who take pride in their work, bring ideas to the table, and want to grow with a team that’s invested in their success.

ABOUT THE ROLE

As a National Account Manager, you will be responsible for managing customer accounts, overseeing project execution, and ensuring customer satisfaction. You will also have the opportunity to work closely with both internal teams and customers, fostering long-term relationships and driving the success of customer projects. This position requires a strong understanding of project management, excellent communication skills, and the ability to effectively collaborate with various stakeholders to achieve customer goals. This role reports to either the VP National Account Operations or VP National Account Development within our National Account team.

KEY RESPONSIBILITIES

Operational Execution

• Manage and develop account opportunities from invite to quote. This includes job creation, estimating assignments, collaboration with material and labor costing, and ensuring margin expectations align with Sales or the Account Manager Lead.
• Build and maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions.
• Support Project Managers in overseeing and managing customer projects, ensuring alignment with customer goals, timelines, and budgets. Assist in coordinating resources and deliverables to achieve project objectives and maintain high standards of quality throughout the project lifecycle.
• Serve as the main point of contact for customers, ensuring clear and timely communication about project status, updates, and deliverables.
• Work closely with internal teams, including Project Managers, to ensure seamless execution of customer projects. Support Project Managers in coordinating project timelines and deliverables, and help facilitate change orders by assessing customer needs, obtaining approvals, and ensuring smooth integration into the project scope.
• Maintain accurate records of customer interactions, project milestones, and account performance, providing regular reports to management.
• Address and resolve any customer issues or concerns promptly and professionally, ensuring a positive customer experience.

Continuous Improvement

• Identify opportunities to upsell and cross-sell services to existing customers, contributing to company growth.
• Develop and implement strategic plans to support customer goals, driving value and satisfaction.
• Ensure high levels of customer satisfaction, helping to retain and expand the customer base through exceptional service and support.
• Monitor and track account health and performance metrics to ensure alignment with company and customer objectives.

EXPERIENCE

Required:

• Bachelor's degree in Business, Marketing, Construction Management, or a related field.
• Proven experience in project management, with a strong understanding of the role and responsibilities of a Project Manager, including the ability to support and collaborate with PMs to drive successful project outcomes.
• Demonstrated ability to work collaboratively with cross-functional teams (including sales, operations, and project management) to ensure customer satisfaction and the achievement of project goals.
• Experience embracing a leadership role in the completion of projects and programs, ensuring effective coordination, timely delivery, and the alignment of resources to meet customer expectations and business objectives.
• Proven track record of ensuring customer satisfaction through effective communication, problem-solving, and service delivery, contributing to customer retention and long-term relationships.
• Strong commitment to fostering and participating in a positive company culture, actively contributing to a collaborative, employee-owned environment.

Desired:

• Demonstrated ability to manage and prioritize multiple jobs or projects at once, ensuring all are completed successfully and on time.
• Experience leading teams in an employee-owned environment, fostering a culture of ownership, collaboration, and mutual success.

BENEFITS

Vacation and Sick Time, Paid Volunteer Time, Take 5 Mental Health Days, (7) Paid Holidays and (2) Floating Holidays, Medical, Dental, Supplemental/Life Insurance, 401k Options, ESOP Share Options

SALARY RANGE

$75,000-$90,000, based on experience

WORK LOCATION

• This position requires in-office attendance during the initial training period. xuwmhxw Following successful completion of training, work location arrangements may be discussed and mutually agreed upon with the supervisor.