Service Manager

Job Description

Job Description

Job Summary:

It all began with a group of people who dreamt of starting something completely new. Together, we

established La Bonanza Hospitality Group, a company dedicated to finding cutting-edge solutions and

providing great services.

As the Service Manager (FOH)you will be responsible and accountable for leading the overall

operations of the restaurant for your assigned area of responsibility. This includes overseeing the

staff, monitoring inventory, purchasing equipment, and supplies, maintaining the dining room’s

appearance, and ensuring quality customer service and compliance with all food and beverage

regulations.

La Bonanza Hospitality Group offers a competitive salary, great benefits, and a 401(K)-match! Our

eligible managers also enjoy paid vacation, holidays, and sick days, a competitive bonus structure, cell

phone reimbursement, company vehicle, and company meals.

Supervisory Responsibilities

• Ability to supervise multiple levels of workers.

• Provides useful and real time coaching gives feedback and aligns development goals with

organizational objectives.

• Promote the company’s safety programs and enforce safety guidelines.

• Reviews Time and Attendance in Toast POS and follows up on any discrepancies for the

department.

• Operate with the highest level of conduct, integrity, and confidentiality, setting an example for

leaders and associates.

Duties and Responsibilities

• Enforce company procedures and policies.

• Maintain weekly budgets and financial reports according to company standards.

• Be a brand ambassador and role model in hospitality to our team and guests.

• Implement initiatives to increase sales and increase profit.

• Assist in the hiring process, including conducting interviews, onboarding, and training for

multiple positions.

• Oversee your assigned area of responsibility and work group to ensure success with employee

relations, scheduling, and training and help drive team member engagement.

• Ensure that all dining areas are kept clean and in excellent working condition through

personal inspection and by following the restaurant’s preventative maintenance programs.

• Provide orientation of company and department rules, policies, and procedures and oversee

training of new employees.

• Prepare all required paperwork, including forms, reports, and schedules in an organized and

timely manner.

• Schedule labor as required by anticipated business activity while ensuring that all positions

are staffed when and as needed and labor cost objectives are met.• Responsible for maintaining appropriate cleaning schedules for dining areas.

• Maintaining and upholding our company's vision and values.

• Maintaining a safe, sanitary, and organized work environment.

• Performs other duties as required or assigned.

Required Skills and Abilities

• Good written and verbal communication skills.

• Good judgment and decision-making abilities.

• Experience in a casual high-volume restaurant environment preferred.

• Must be fluent in English and Spanish (bilingual).

Education and Experience

• Three to five years of experience working in a restaurant supervisory capacity is required.

• Georgia Alcohol server permit, or the ability to obtain one within 90 days of employment.

• ServSafe Manager certification, or the ability to obtain one within 90 days of employment.

Physical Requirements

• Ability to climb stairs and lift to 50 lbs. daily is required.

• Standing for long periods of time.

• Ability to work with commercial equipment including stand mixers, ovens, torches, etc.

• Ability to reach, bend, stoop, climb up and down stairs, walk, carry multiple objects.

• Working various shifts including weekend and holidays.

An Equal Opportunity Employer

La Bonanza Group, LLC is an equal opportunity employer and administers all personnel practices

without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or

physical disability or medical condition, sexual orientation, gender identity or expression, marital status,

military or veteran status, genetic information, or any other category protected under federal, state, or

local law.

La Bonanza Group, LLC is a drug-free workplace and participates in E-Verify. All offers of employment

are contingent upon the completion and passing of the compliance process