Clerical Support

Clerical Support Position

Sigma, Inc. is seeking a reliable and detail-oriented Clerical Support professional for a 2-month onsite contract with the Commonwealth of Massachusetts – Department of Public Health in Jamaica Plain, MA.

This opportunity is ideal for someone with clerical, administrative, medical office, front desk, healthcare, or customer service experience who is comfortable handling phone calls, paperwork, schedules, supplies, and day-to-day administrative support in a healthcare environment.

Job Title: Clerical Support

Location: Jamaica Plain, MA – 305 South Street

Client: Commonwealth of Massachusetts – Department of Public Health

Contract: 2 months

Work Arrangement: Onsite

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Position Overview

The Clerical Support professional will provide front-desk and administrative support within an Ambulatory Care Center. The position involves answering and directing telephone calls, taking accurate messages, assisting patients and staff, processing paperwork and prescription requests, maintaining supplies, printing clinic schedules, and coordinating information across departments.

Key Responsibilities

• Provide clerical and front-desk support in the Ambulatory Care Center.
• Answer incoming telephone calls promptly and professionally.
• Take accurate messages and relay information to the appropriate staff members.
• Provide excellent customer service to patients, staff, vendors, clinicians, and outside facilities.
• Retrieve and process incoming prescription and paperwork requests.
• Distribute completed paperwork and prescription-related documents to the appropriate parties.
• Print daily and next-day clinic schedules and distribute them as needed.
• Maintain adequate supplies of forms, packets, paper, and other office materials.
• Monitor fax machines, copiers, and printers and request service when needed.
• Retrieve documents and information from printers and fax machines and distribute them appropriately.
• Check supply levels and request or order supplies as needed.
• Deliver and retrieve mail from the mailroom.
• Communicate with other departments, floors, disciplines, clinicians, and outside facilities as needed.
• Assist with additional administrative and clerical needs within the Ambulatory Care Center.

Ideal Candidate

The ideal candidate will have:

• Clerical, administrative, medical office, healthcare, or front-desk experience.
• Strong telephone and communication skills.
• Excellent customer service and interpersonal skills.
• Strong organization and attention to detail.
• Ability to accurately take and relay messages.
• Ability to handle multiple administrative tasks in a busy healthcare environment.
• Professional and dependable approach when working with patients, staff, and vendors.
• Basic computer and office equipment skills.
• Ability to work effectively both independently and as part of a team.