Front Desk Agent

Front Desk Agent

White Lodging develops and operates award-winning hotels, rooftop bars, and restaurants in some of the country's most enjoyable cities to live and work in. We believe hospitality is built through consistent, thoughtful daily practices that shape how people feel from the moment they arrive. As a Front Desk Agent, you will help create a dependable and welcoming environment by following established service routines that ensure every guest interaction is handled with care and professionalism.

What You'll Do

• Provide attentive, steady service by following established guest-interaction practices designed to create a warm and reliable welcome
• Complete check-in and check-out procedures using the hotel's standard methods to ensure accuracy and consistency
• Apply all cash-handling and accounting procedures exactly as outlined, including credit, and documentation steps
• Maintain thorough working knowledge of hotel staff roles, services, hours of operation, room locations, rates, amenities, and local surroundings to support smooth daily operations
• Help maintain the lobby and entrance areas, following routine cleaning and organization practices
• Protect guest and hotel information by adhering to confidentiality and security procedures
• Respond to guest concerns using established service guidelines to ensure issues are handled calmly and consistently
• Support additional tasks that contribute to the steady flow of front-desk operations

What You'll Bring

• Strong communication skills that support clear, steady interactions
• A genuine interest in customer service and in following reliable service routines
• Flexibility to adjust within established procedures when needed
• A collaborative mindset that supports a smooth, predictable team environment
• A positive, friendly presence that contributes to a welcoming front desk
• Hospitality experience is helpful but not required; comfort with structured processes is key
• Ability to stand and move at a steady pace for extended periods, including during weekends and holidays

What You Can Look Forward To

• Medical, dental, and vision insurance
• Life and disability insurance
• Paid parental leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and entertainment
• Multiple hotels in each market offering stable pathways for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.