AMBULATORY/PHARMACY BENEFITS COORDINATOR | FULL-TIME DAY SHIFT (24828)

Ambulatory/Pharmacy Benefits Coordinator | Full-Time Day Shift

Join Our Team at Bergen New Bridge Medical Center!

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you're passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for an Ambulatory Services Pharmacy Benefits Coordinator.

Job Duties

Educates patients and staff on drug saver program processes

Reviews medical records prior to patient appointment to assure all required documents are available for the provider: progress notes, labs, etc.

Guides patients referred to the program from their pharmacy and navigates throughout the process ensuring that proper follow-up is maintained

Collaborates with pharmacy as necessary to assure patients are 340B eligible and required visits/documentation is recorded

Appropriately responds to administrative requests/concerns in a prompt and appropriate manner

Collaborates with physicians about drug saver program discrepancies

Coordinates any required patient follow-up appointments with central scheduling

Responds within a timely manner to requests made by the patient or rescription and confirms weekly patient schedule

Follow-up with providers and staff to assure all appointments are completed timely

Assists providers with locating/requesting medical records

Schedules patient appointments as necessary to improve patient experience

Demonstrates the ability to effectively communicate with patients, physicians, leadership, and staff both written and verbally

Utilizes excellent telephone etiquette

Answers telephones according to clinic policy, routes callers, takes messages and provides routine information to callers; communicates effectively with personnel and other departments as necessary

Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community

Works collaboratively with Ambulatory Leadership to ensure the Medical Center's Mission, Values Statements are amplified each day in the outpatient care area

Assists leadership with administrative duties as assigned. Inclusive of scheduling meetings, preparing documents, and answering phone calls, faxes, and emails

Assist physicians in referral coordination requiring authorizations or applications for financial assistance

Maintain organization to ensure smooth flow and communication with interdepartmental leaders

Prepare and distribute forms

Maintain office supplies

Must be able to work independently

Must maintain confidentiality (PHI and any other confidential information related to patient care)

Demonstrates a courteous, professional, and respectful attitude in dealing with patients, families and significant others

Provides excellent customer services to patients, providers and referring physicians/agencies

Creates program reports as requested by Ambulatory Leadership

Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness

All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards

Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps

Understands and adheres to the Medical Center's Code of Conduct

Familiar with the Medical Center's Mission, Vision, and Values Statements

Other Duties

Attends program and monthly staff meetings

Answers telephone calls utilizing the proper standards of telephone etiquette

Projects a smile both in-person and over the phone

Position Qualifications

1 to 3 years Customer Service Experience; prior Registration Knowledge required

Excellent communication and interpersonal skills

Speaks, reads and writes English to the extent required by the position. Second language a plus.

Comfortable using email and interacting with Internet applications

Pleasant speaking voice and demeanor

Proficient with basic computer program, particularly MS Excel

Manage time, prioritize, and meet deadlines

Neat, professional appearance

Education

High school graduation or equivalent required.

Job Setting/Physical Demands

Office setting. Business casual dress code. Mainly sedentary with some reaching, stooping, bending, stretching, crouching, kneeling.

Salary commensurate with experience within posted range.

$45K to $61K annually

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Qualifications

Required

High School or better in Diploma/GED.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.