Business Systems Analyst III - Empower LOS

BUSINESS SYSTEMS ANALYST III - CM Support the Capital Markets Division and Partners to develop, test, implement, and provide end‑user training and support for a wide variety of the Bank's systems involved in the division specific processes. Serve as the business expert for the development, maintenance, training, regulatory compliance, and support of all processes related to systems. Coordinate business unit efforts required for project implementation and oversee all required post‑implementation tasks to ensure business unit satisfaction. This role requires the ability to translate business problems into data‑driven, business‑acumen‑led solutions, and to communicate clearly and concisely. Perform system administrative, configuration, and reporting functions in the division which are not handled by Technology & Innovation. Run database queries or create reports in support of management information needs. WHAT WILL YOU DO? Determine business unit system needs and objectives and consult with business unit on problems with current applications or systems, enhancements, or new functionality. Prepare business and system requirements for maintenance/enhancements and present recommendations to division management. Write and review business and system requirements, prepare test scripts, control quality of all changes, develop documentation, and support the division’s credit, loan documentation, and loan services teams in troubleshooting hardware and software. Serve as Subject Matter Expert on a particular system and its data, guiding development activities with assumptions and data dependencies. Collaborate with T&I, Legal, Product Management and others to create and implement correct forms, products and services as they relate to the system application. Provide system application support to end‑users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or T&I to correct identified problems. Run queries against application databases and/or the Bank’s data warehouse and assist with preparation of periodic or ad‑hoc reports for distribution to line units, senior management, risk management units, or third parties. Maintain current knowledge of related regulatory and bank policies and procedures. Represent the Bank by actively participating in civic and community affairs, industry organizations, and other professional activities as appropriate. Comply fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct). WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent. Minimum 5 years experience developing and customizing databases/systems for reporting purposes. Minimum 5 years experience designing and generating weekly, monthly, and ad‑hoc reports using tools such as Brio, MS Query, MS Access, Crystal Reports, or Business Objects. Minimum 3 years experience working in a loan servicing/operations environment. Additional Qualifications Competent to work at the highest technical level of most phases of systems analysis while considering business implications. Knowledge, skills, and creativity to enhance system capabilities and efficiencies beyond defined policies. Prepare PowerPoint presentations. Business, Finance, Economics or equivalent degree with 5–7 years experience in commercial or consumer lending operations, and over 3 years managing projects or moderate‑sized teams. Understanding of systems development life cycle concepts. Detail oriented with strong organizational and analytical skills. Excellent verbal and written communication skills for interaction with all levels of Bank personnel. Excellent process management and problem‑solving abilities. Prior banking experience and extensive report writing, sales and financial modeling. Hands‑on experience with SQL or Tableau. Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports, and Business Objects. Strong knowledge of MS Word, Excel and MS Access. Working knowledge of financial analysis techniques. Highly preferred work experiences: using Oracle and/or Oracle Analytics; programming Java Server Pages & Scripts; writing Oracle Procedures & Views; experience with web‑based loan origination workflows (preferably FinanceCenter aka HCL CapitalStream). WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This position is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date. Generous 401(k) company matching contribution. Career Development through Tuition Reimbursement and other internal upskilling and training resources. Valued Time Away benefits including vacation, sick and volunteer time. Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs. Career Mobility support from a dedicated recruitment team. Colleague Resource Groups to support networking and community engagement. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represent basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. Applications are accepted on an ongoing basis until the position is filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #J-18808-Ljbffr